Withdrawal request (Process Pending by PPH)

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Kathryn

I requested a withdrawal on 23rd April but the transaction has still not completed.

Could you investigate and add the money to my account please?

6

Comments

100 comments

Date Votes
  • Tom

    I know, thats how I feel. Feel like I’ve just done the past two weeks of work for free. I’m just going to divert clients to work with me direct now as I’m worried about PPH future.

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  • Lyndsey

    I'm the same. The thing is if it was above board they'd just put communication out saying what the issue is.

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  • Lyndsey

    I can't comprehend how they could be in financial difficult. They literally have a platform that they make tonnes of money from. Its one of the most basic platforms I've ever seen.

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  • Mitch

    I think the pandemic must have hit them financially, I have noticed that jobs have been very up and down throughout the year, February was really bad for me personally on here. Then again there's always the chance that someone high up as drained all the money out of it and done a runner, wouldn't be the first company.

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  • Lyndsey

    What they're doing is illegal, withhold payments yet still allowing clients to post jobs and pay deposits. If that's the case, they should be closing the site until they manage their finances. This silence is doing nothing but damaging their reputation which makes me think they know they are going bust anyway and don't care.

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  • Milos

    Just talked to the Customer support, here's the important stuff:

    I assure you there’s no reason to worry, we just have increasing checks to perform as we grow due to regulation around money laundering etc. but nothing to worry about

     

    I agree with you, but we hope to resolve this matter today, so no need for a general announcement. You are correct though, if we had done that last week, it would have been optimal.
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  • Tom

    I just know 100% they are not going to process them today. Even some of my clients are waiting for refunds from PPH and they are not processing them.

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  • Lyndsey

    So they've went from being overloaded with work, to technical issues and now money laundering. How dumb do they think we are!?

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  • Lyndsey

    Even if they do eventually pay. It is clear that they are not financially stable.

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  • Mitch

    Would have been optimal? Honestly who actually believes this at this point?

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  • Milos

    Could be something to do with the new IR35 law:

    https://www.express.co.uk/finance/personalfinance/1431449/ir35-freelancers-review-self-employed-confidence

    As for PPH, their financial reports are looking good:

    https://companycheck.co.uk/company/06369697/PEOPLE-PER-HOUR-LTD/financials

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  • Lyndsey

    I know! I was promised definitely today and look, after 12 and still nothing...

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  • Milos

    And here's the CEO saying the rates are going up:

    https://londonlovesbusiness.com/remarkable-recovery-in-freelance-earnings-and-confidence-to-pre-pandemic-levels/

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  • Lyndsey

    @milos Why not just put communication out then to say that due to new legislation, the checks will take longer. They keep saying different things, or nothing at all, which is causing all the worry.

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  • Milos

    So they had company growth during the late 2020 and now the recovery from Covid stuff is even better. I really hope these are only technical difficulties, I've been working here for years and would hate to have to leave.

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  • Tom

    Update:

    https://www.peopleperhour.com/blog/company-news/freelancer-payments-processing/

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  • Milos

    Ok my blood pressure went down a little

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  • Lyndsey

    Ok, might have been helpful to do that at the start, but hopefully we'll get our funds soon!

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  • STEPHEN

    Hi there, I had some communication over the weekend along the lines of above and one of my withdrawals just came through so seems like they're working through them. Hopefully others get their soon. S

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  • Kathryn

    I've just had notification my withdrawal has been processed by PPH. Hopefully yours will follow soon. (I made my request on 23rd.)

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  • Lyndsey

    Mine has been done too. Definitely think there's more to in than meets the eye in terms of their cash flow...

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  • Mitch

    Wonder if this has anything to do with me calling them out on twitter. Announcing this 2 weeks ago would have been a better idea and not leaving everyone waiting. Still very suspect though.

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  • Michael

    https://www.peopleperhour.com/blog/company-news/freelancer-payments-processing/

    They say they are growing but freelance projects on the site use to be around 6,500 in total, but now they are around 4,400 on average. Been with PPH since around 2014 and these delays have happened since then and I am sure it will happen again and again and with newer excuses each time. Been with another freelancer site since 2014 also and have never had a payment withdrawal issue with them. 

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  • Mehmet

    I have same problem, I request my money on 27 th april and still waiting with the same support messages.

     

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  • Abdelmoutaleb

    Mine have just been processed. I hope it’s just as they have claimed it to be.

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  • Muhammad

    I had a conversation with PPH support 2 hours ago about my funds and my funds were processed half an hour ago. 

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  • Lyndsey

    Is anyone actually receiving the funds or just saying it has been processed?

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  • Mitch

    Just this minute had mine- weirdly it doesn't say from PPH it says from World Pay. Just had someone pay another invoice though so we'll see what happens with that one.

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  • Muhammad

    Received my funds in my payoneer account.

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  • Olga

    Finally!!! I have received my money which I requested on 23d and 26th! 

    I counted carefully and realized that actually the PPH really did it within 48 WORKING  hours, or 6 working days. 23 was Friday, so they worked 26,27,28,29,30 and today 4, is the 6th day. But in fact I had to wait 11 days and of course it was very, very long(((

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