Withdrawal request (Process Pending by PPH)

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Kathryn

I requested a withdrawal on 23rd April but the transaction has still not completed.

Could you investigate and add the money to my account please?

6

Comments

100 comments

Date Votes
  • Vanessa

    I got today my money that was transferred on the 23th. But the rest is still holding. I cannot pay rent even though I have the money and I transferred to my account with plenty of time. I will just mail my landlord the cute reply from Declan about how busy they are now that they have loads and loads of transfers to process, I am SURE he will understand.

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  • Dale

    I haven't received my money which I withdrew last 27th.

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  • Mushtaq

    Facing Same Problem: Withdrawal request (Process Pending by PPH)

    10 days gone still waiting

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  • Neil

    It has been 7 days with me and I still didn't get my money and now when I contacted them they pick up an issue with the client from the previous year. LOL! They pick something that has nothing do with the delay instead of accepting their mistake. Every single cs agent is a nonsense and useless in pph support team. 

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  • Abbas

    what do you mean by they pick up the old issue?

    Anyone Receive payment today? I was promised yesterday and no show! Today they escalated the issue and promised to get paid today but still no update!

     

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  • Dale
    • Edited

    I just received mine seconds ago. I made a request last 27th.

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  • Yuriy

    I just received a Payoneer payment sent on April 28th from PPH

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  • Mehmet

    I have mine which ı requested on 27 th april,

    good luck for you all

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  • Abbas

    Just check two from 27th and 28th received. Now 3 remaining from 30th, 2nd and 3rd May. Hope to get those soon too!

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  • Tom

    Delays again with withdrawals - 5 days and counting... they need to either change the 'We will process this withdrawal within 48 hours' or actually start doing what they have promised. 

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  • Adam

    I have 12 withdrawals pending and all I got through yesterday was one payment. 

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  • Yuriy

    Something unpleasantly strange is happening.
    Payments are delayed, projects are getting smaller, people leave the platform and the site is often offline.
    At the same time, they are silent and do not comment on the situation in any way.
    Is the platform dying?

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  • Anita

    Same problem I chased yesterday and they said it wasn’t down to them having money problems which was an odd thing to say.

    I can’t keep working with this uncertainty so have put on hold taking on new work and just finishing off outstanding projects.

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  • Tom

    Response from CS just now:

     

    "There has been a huge number of withdrawals requested and this volume unfortunately caused a technical issue with our payments system. We have worked hard to resolve it and have partially done so, prioritizing those users who have had their request pending for the longest time."

     

    They are using the tech issues excuse again...

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  • Adam

    It is a pretty simple fix.

    1. Stop new sellers on the platform.

    2. Introduce a minimum fee for services - stopping all the $10 I promise the world situation that have flooded the site. 

    3. Introduce a minimum withdrawal of £50

    4. Hire more staff

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  • Mitch

    Well that 100% is a lie because they put that post out on a less than visible forum that payment were being delayed because of the IR35 rules coming into force and that they had to comply to anti-money laundering rules which was delaying payments. If they are telling people the system is broken and it's delaying payments and not that it was the IR35 thing then they are deliberately misleading people.

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  • Yuriy

    lying cannot be an excuse and does not add credibility

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  • Anita

    If they sorted out the payment side of things and there was more reliability then maybe people wouldn't feel concerned and withdraw as frequently giving them more work.

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  • Tom

    Anyones payments been processed today? 

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  • Adam

    No not at the moment.

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  • Olga
    • Edited

    Received my payment today (request from 9 May) so it took about 4 working days

    Request from 12th May is still pending, I expect to receive it about 20May.

    I don`t understand why they just don`t write 6 working days instead of 48 working hours (which is the same, but we all were mislead by this "48 hours" promise, I thought it means 2 days)

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  • Tom

    No money received for me today... so going to be at least another 2 days now, as its the weekend.

     

    The platform is becoming a shambles. 

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  • Adam

    Either did I with 16 invoices now pending. Spoke with support who are escalating but it is a shambles. 

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  • Rebecca (Dakota Digital Ltd)

    Same here. Not a single payment received in the last seven days, despite a dozen withdrawls pending since the 10th.  

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  • Tom

    Lets hope they are processed today.. I'm not holding my breath though. 

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  • Adam

    Anyone had any payments today?

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  • Tom

    Mine have been processed, but no payment received yet - normally comes in about 3/4pm. 

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  • Adam

    20 and counting for me and despite being escalated spoke to support and no payments today. I am stopping working on the platform as something is clearly not right.

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  • Mitch

    It seems it has gone back to how it was at the start of the month again, I had 1 or 2 payments that only took a day and now gone back to waiting since 11th for the first one again. Are people still working on here now or are you ceasing work because of lack of payments?

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  • Anita
    • Edited

    I have stopped providing services until they sort this out only finishing off projects from last month.  I contact support yesterday very annoyed about the delay again.  I asked them to put me in touch with someone who can provide me with compensation for them breaching there own rules which they said they could not then all my withdrawals landed in my bank even the one I requested the day before.  

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