Witdrawal still not recived
18 May 2021 I placed my Withdrawal request and still it not accepted.(still it pending). in last two days i chat with customer support staff and he said same thing in both days. "fund cumming today" that is there lie.
then today they block my chat option and i cant seeing it anywhere. my support ticket (#993755) still open and the customer support staff not replying to it. then i send FB message to Mr.Xenios Thrasyvoulou and he still not seeing my msg.
im very disappointing about this situation. i think top management need bit care about this situation and need take serious action. i think this way is destroying this awesome site. most of competitor site can withdrawal there fund within 24-48 hours and pph going back to old days.
special thing is this critical period in world people need money. specially in my country (Sri Lanka) lock-down due to covid19 and i totally stuck in my house. i need money for take foods and specially my moms cancer medicines. but the team not care about this and hold our hard earn money without proper proof.
please top management Xenios, Alexandros, Periklis & Paul take care about this issue. its total destroying back-born of your site
Thanks
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@Amanthi, I have been tracking the new payment times. It is on average 7-8 working days now. So your withdrawal would have been actioned on the 19/05 (as you did it after 4pm on the 18th) So that means you should get the payments either today or tomorrow
Sure they have not blocked your chat function (unless you were abusive or rude) but this is only available 10-4 weekdays UK time as that is where most of their support staff are based. It is not a 24/7 worldwide service, just the times I stated
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Maybe not everyone did know it yuriy?? There are other people apart from you I hope you are aware. Plus, if you did already know what I stated then why are you still moaning?? Does that help the situation in any way at all?
Try other freelancer sites, see how long they take to make payments! You have to accept the situation and try to plan for the new rules, not just moan
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@Dave I believe you are wrong here, I requested the withdrawal on 17th May and till now the payment is still not processed.
They have not even updated the processing time window that still says 48hours plus the 2 weeks time they have given in one of the posts, I spoke regarding this one of the agents on chat and he said it is not for us it is just the reference about the other websites so they are trying their best to resolve it sooner.I believe somehow you are trying to make the freelancers calm from your posts but it's useless when the reality is something else, there is an issue going on with the company at the backend which they are trying to resolve and freelancers are not aware of, something is being very sketchy and shady about them here because on chat no agent is acknowledging to that official post that states 2 weeks of time instead they claim that they are referring to other websites.
How you are claiming that they are processing the withdrawals in 7-8 days? When most of the freelancers are claiming that have been waiting for more than 9-10 days didn't receive their payments.
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@ali
What time on the 17th did you withdraw? If it is after 1pm UK time then it is classed as the 18th. So hopefully you will get paid today, maybe tomorrow
Have you read their announcements re the new rules, easy to find? Plus easy to find the reasons for these new delays yourself if you look
I said 7-8 working days, not just days, so approx 2 weeks usually (14 days) they dont process payments at weekends or bank holidays, and in the UK we had a bank holiday recently. Plus another next Monday
And until the payment is processed you never receive any other messages after the withdrawal. For example I did one on the 17th, no other messages. Then yesterday I got a message said processed and 1 hour later money was in the account. It has always been this way for all their payments
https://www.peopleperhour.com/blog/company-news/freelancer-payments-processing/
And I spoke to an agent as well yesterday who said hoping to have this made faster by next week, but I would rather plan that this wont happen and accept it will take 2 weeks to get paid ongoing. If it is quicker, then great, but plan for the worst!
"At this point, we are not aware of a time frame. We do hope to resolve this matter in the next week, but my position doesn't allow me to guarantee that I am afraid sir." By the way, their customer service people are always top rate in my experience, not their fault, just doing their jobs
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Dave Are you suggesting to accept the lie?
How can I plan without PPH feedback?
The site is already losing freelancers and customers, and this has been happening for a long time. I have been working with PPH for over 7 years, the last 2 years have been constant delays. I no longer believe in the stereotyped lie from the support "we have passed the information to the appropriate department".What is your planning proposal?
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yuriy, what lie?? I see a longer time to get paid, no lies? You can always choose not to use PPH for future work, but the pains of using them (and there a lot) are outweighed by reaching more clients imho. But its your choice, no-one is forcing you
Plus what "constant delays"? Until this May payments were within 48 hours, every time. Much faster than any other freelancer site, so any actual details of what you claim?
Any sources for your claims for losing buyers and freelancers? I use the actually company house and other sites data that shows a massive growth (110%++) for PPH since lockdown, bigger than ever. And an average growth of turnover every year of at least 15%+ for the last 7 years?
By planning I mean you plan that you get paid for jobs from now on 2 weeks after you invoice
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@Dave
You are lucky that you got your payment processed yesterday because I requested it on the 17th as well, lets suppose they take my payment request as 18th May then I should be paid today, I will wait for it today and for either case, I will update it here whether I receive it or not.
Regarding customer support, those agents do not even know that when the payments will be processed as they are not sure that either is the (2 weeks) time confirmed or not.
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yuriy, really!! In design after a 18 month lockdown I am surprised there are any new orders tbh! Who needs that service when no-where is open, and people are not spending? But even so, if there are 936 so far this year, than is on target for 2300 for the year. So even with covid, in just that one small sector, a growth of 15%. Thats good
In my sector, marketing and sales, I literally turned clients away every single day during the lockdown, I can not work with them all, just too many new enquiries. And I dont contact them, these are all new clients that contact me on PPH direct
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I have been using PPH since 2016. Unfortunately they were quiet better before and the level of service is deteriorating day by day
Lots of fake jobs , Conversion fee of currency , The only thing good here was the payment processing time was phenomenal which they also now have ruined. this is the only platform i worked for and i love it but with a heavy heart i have to say that it is going to be worse now.We have to pay bills vendor costs and if we are outsourcing locally there are salaries to pay what should we tell them. They are claiming about security checks what sort of security when you have approved my account this means check have been passed and i got approved. Whats the point to reapply all procedures agian at each withdrawal. Even if they have outsourced or they are changing the procedure there should be some notice before hand. I remmeber when elance used to convert to upwork they were shouting it one year before to let there stakeholders know that there might be some. Inthis case where money is involved we havent been notified even the blog post they are referring was posted after lots of freelancers recorded there protest and then they came up with a blog which is vague and just not answer the thing we asked for.
14 days is a lot of time its pathetic to be very lileint
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Same here, I have five pending withdrawal requests, nothing received yet. Customer support gives me the same generic reply - basically they don't have an answer and they don't know when we'll ever get the funds. There has to be a serious issue with PPH if they cannot pay out funds, so this needs to be a serious red flag for clients and freelancers.
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I have just spoken with a PPH customer after my withdrawal is still pending one week after it was requested. Reading between the lines they have outsourced the processing of the withdrawals to World Pay as you all may have noticed it no longer comes from PPH. Using such a company means the processing time will be longer and I don't think it will get back to 48 hours again. They maintain there are working to resolve this but, I just don't know why they just don't change their terms and conditions with a realistic time scale and then people might stop withdrawing so much out of fear they won't get paid.
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@EVERYONE
Just to update everyone they are processing the withdrawals so don't lose hope guys.
I know most of the people are living on freelancing and have a family to feed and they are worried about their payments but I just want to let everybody know that my request just got processed which I did on 17th May so the timeline is around 9-10 working days so your requests will be processed too, it's just that now everybody has to schedule the things according to this payment processing time.
I hope they resolve their issue with the payments sooner so this processing time could be minimized.
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I have just received 17 notifications that payments have been processed, usually means that you get the funds today. Every outstanding payment seems to have been processed up to yesterdays date. Will update you after 4pm UK time as that is when the payments usually appear in my account. If so it looks like they have fixed the problem! So hopefully £6K with me today!
Checked again and even requests I only did this morning have been processed it seems:
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