Witdrawal still not recived
18 May 2021 I placed my Withdrawal request and still it not accepted.(still it pending). in last two days i chat with customer support staff and he said same thing in both days. "fund cumming today" that is there lie.
then today they block my chat option and i cant seeing it anywhere. my support ticket (#993755) still open and the customer support staff not replying to it. then i send FB message to Mr.Xenios Thrasyvoulou and he still not seeing my msg.
im very disappointing about this situation. i think top management need bit care about this situation and need take serious action. i think this way is destroying this awesome site. most of competitor site can withdrawal there fund within 24-48 hours and pph going back to old days.
special thing is this critical period in world people need money. specially in my country (Sri Lanka) lock-down due to covid19 and i totally stuck in my house. i need money for take foods and specially my moms cancer medicines. but the team not care about this and hold our hard earn money without proper proof.
please top management Xenios, Alexandros, Periklis & Paul take care about this issue. its total destroying back-born of your site
Thanks
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I think they are in some sort of financial distress. Security check are just the veil they are hiding themselves behind but they have limited funds to pay. I dont know what sort escrow this is though but there are types of escrow i know that are just for the sake of name are escrow
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Muhammad how can that be true? They are not paying us their money, it's the buyers, which is already with pph. The more they pay out the more they earn. If they pay nothing out it costs them nothing still, but they make no money
And they are not using Worldpay, I asked them direct and they were amazed people were thinking that!
I am 90% certain this is new reluglations, pph being unprepared, plus a massive spike in new jobs and payments in the last few weeks. Customer service said they have been inundated with new freelancers, buyers, jobs and payments. But taken no extra staff on! You will all get paid, but I think it will be the norm now to take 10-14 days
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I think dave this is where the issue lies as there are so many rumours swirling and no proper line of communication. I had from support a response on friday that stated all the different issues were the cause, (technical, regulation etc) but it will be sorted in a few weeks. I hardly think support know themselves the real reason and the fact I doubt anyone could name a manager they have spoken to on this issue highlights the problem. Escalated issues but to whom?. What is more annoying they insisted no one is being paid out as a priority (though your screenshot proves otherwise).
As far as I am aware the money as long as it is not in the main wallet is protected (if you withdraw it) but the WorldPay is true as they have been using these as this is on my statements when I did receive withdrawals and this started since May. I have been told this as have other members.
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@Dave You are wrong here buddy. They deduct their commission on source and take the clients money online via card or papal and then withhold ours to show the balance or to cover their expenses
If there are security concerns how buyers money is always deducted and when they have to pay they go behind the veil of security concerns and money laundering keeping cash with them which is not theirs
If we go by finance will they distribute the interest amount to our withdrawls they are earning by keeping this amount in bank.No they will not!!
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this is today update.
im ask about delay after 14 days and, they not give proper answer. this is support staff guy "Panos" give me stupid answer " no guarantee"
PanosSir, those are the official information by my superiors. We provide all of our members with this text, as we are obligated to do so. However, I will re-esclate your case, as to make your withdrawal even sooner. A moment please.I have just informed my superior on your dissatisfaction for this matter, and we hope to process your withdrawal sooner than the rest. But my position doesn't allow me to guarantee anything sir. I can only ask for your patience. -
This is what infuriates me Amanthi. They are now making up what they say. On Friday they told me and I posted on another thread that there will be no priority. The support team are just trying to appease us partly I believe as they don't know themselves (I assume they are remote workers).
I won't hold much luck for payments today 22 invoices and counting for me.
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