Payment delays

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Sharon

• May 31, 2021 07:22

Hello, 

I withdrew money on 21st May and was promised that I will have it within 48 hours. It has been 10 days yet the money is still processing. I understand there are delays but this waiting without knowing when the money will process is very distressing. I am out of money for food, medicine and my rent is due in a day. Kindly process this as I am depending on the funds for everything. 

 

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  Krishan

  • May 31, 2021 07:39

  The same thing is happening with me. I withdrew my payment on 23-May. It is still in processing. PPH please resolve it.

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  Sharon

  • May 31, 2021 07:51

  I am genuinely scared at this point. I literally have no money and cannot make any plans because I have no idea when I am getting the money.

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  Sophie

  • May 31, 2021 08:17

  It may be a while yet, I am still waiting on payments from the 18th and 19th of May. Very frustrating and worrying.

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  LJ

  • May 31, 2021 08:51

  Reassuring to know I am not alone, I too am urgently waiting for my money which I withdrew on 19th May...

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  Amanthi

  • May 31, 2021 08:56

  im still waiting, my placement of 18th may

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  Amanthi

  • May 31, 2021 09:07

  im waiting more than 20 min on there hotline and no answer it

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  LJ

  • May 31, 2021 09:09

  If it is UK-based (not sure but it's a London number for me)

  Today is a national holiday.

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  Adam

  • May 31, 2021 09:13

  it is a UK bank holiday so unfortunately no transactions today

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  Lindsay

  • May 31, 2021 23:09

  I am considering contacting the press at this point. I don't see why so many of us should be out of pocket. They're obviously in financial difficulty.

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  Lindsay

  • June 01, 2021 02:47

  They aren't going to is my thinking. I am not sure what's going on with them but something is wrong...it has to be. They claim in a recent article that their subscriptions are up over 60% since Covid hit...and yet they're not paying the very people who are making the money. That smells of financial trouble to me. If they're not paying out, it's got to be because the money (our money!) is going elsewhere. They keep saying it's due to them needing to do extra security checks...but my client is a VIP buyer and has been using the platform for YEARS and I have been for over 10 years. So that doesn't make sense. 

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  Agunlejika

  • June 02, 2021 10:15

  Truth be told, PPH Admin needs to come out clean and let we the freelancers know once and for all when we should expect to get paid.

  It needs to be automated like Upwork and Fiverr.

  If we are going to wait for 7 or 14 days, they (PPH) should let us know. At least with that, the uncertainty of when we will be paid will be cleared.

  It's better for the withdrawal day to be extended and definite than for a shorter withdrawal time frame which is uncertain.

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  Steven

  • June 03, 2021 09:43

  unfortunately, whatever is going on, it's probably going to be the norm. PPH continually seem to want to disadvantage freelancers which is a mystery to me. Their customer support is often ill informed and no real answers are given for issues like this. The protecting against fraud thing is a load of BS - they did the same thing a few years back and it didn't hold water then.

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