payment issues

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pete

• June 02, 2021 13:10

I have had chats with your advisor's and it appears you have an issue in processing payments. I have had to inform my customers that I cannot accept any new work until this is resolved so you will be losing business. Why have you not informed everybody if the issue?

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  Ankit

  • June 03, 2021 06:01

  Without informing us in advance with atleast a notification, PPH has placed all countries except Western nations to slow payment countries. How can they do that suddenly. Can you believe they placed India in this list. The major revenue source and hub of freelancers.

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  Jean

  • June 03, 2021 06:26

  Though there's money in my account I cannot withdraw it. Waited 9 days without result. What is going on? There £400 in escrow too. Should I warn my client that they may lose this money. I tried to phone PPH without success. No one is answering the phone. I repeat, What is going on? When will I be paid for a book I have ghost-written. 

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  Steven

  • June 03, 2021 12:15

  the uk is also affected. As a freelancer, I tend to work pay check to pay check. Long delays in processing payments is leaving many here without money for food or to pay rent. Frustrating that you can't get a straight answer from PPH . The notion that delays are to combat fraud is spurious to say the least.

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  Donene

  • June 04, 2021 07:15

  Hello everyone, 

  I can hear the frustration and well understand the worry as many of you are the breadwinners in your homes, and your earnings sustain your families. PPH is having a few technical issues that they are resolving, lets not throw the baby out with the bathwater. I have found PPH to be an honourable company to work for and they have always been transparent in all my myriad of queries directed their way. Contact the support team via the LIVE CHAT option on the website and submit your queries. I have found the admin support team, to be supportive, informative, available and professional. I have no doubt that your queries will be attended to and resolved far quicker than you think.

  Kind regards,

  Donene

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  Jean

  • June 04, 2021 07:20

  Pity PPH didn't think it important  enough to be honest and explain the situation  to the freelancers owed money. They kept the information to themselves until it became impossible to do so. 

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  Donene

  • June 04, 2021 07:38

  Actually, Jean, when a glitch does occur, I would think that the company's focus would be on resolving the issue and I do commend PPH for doing so. I do remember seeing a notice on the website where the projects are listed last month, and it was visible for a few weeks. Contact the LIVE CHAT SUPPORT option, I am utterly convinced that you will be helped.

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  Jean

  • June 04, 2021 07:43

  When a Glitch occurs the people affected should be the first to know. 

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  Donene

  • June 04, 2021 07:48

  Not necessarily, sometimes a glitch does not become serious until later and PPH did post a notice about payments last month.

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