Payment Delays/Shocking Customer Service
Hi all,
I'm hoping a management member of staff from People Per Hour reads this. I cannot express my frustration enough and feel like hardworking freelancers deserve so much better than what we are currently experiencing. I made a withdrawal request on the 19th of May and have checked in every day to see where my money is after the '48-hours processing time passed'.
Today, I opened up another chat with the team to just be told the same lies again. I do not see how such an established company that has seen exponential growth over the past couple of years cannot process payments or even guarantee a specific payment date. Having just spoken with a member of the team via phone, I am extremely annoyed due to the way the lady spoke to me in a condescending tone 'asking me to be patient while I wait for my funds'.
As it stands, this company is putting freelancers at risk of missing important bills inclusive of rent for me. There is no empathy behind this business nor is there any level of professionalism. I really do feel that we deserve better, especially when we are paying such high fees to the company.
I used to only have good things to say about PPH but I will think twice about using the platform again once my payment has been processed.
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Yep a fast way to kill what was a really good site. Totally nonchalant. Just expecting people to wait for an unspecified time for which payments they have no idea. So basically - "thanks, we'll pay you sometime in the future". Amateur attitude for sure.
If they were going to change the system they should have installed a milestone payment system where we can set the payments ourselves (like you can do on other freelancer sites), tested it out first and emailed everyone direct at least 5 weeks before it started.
We should also get the whole lot of the payments together if we're waiting longer.
Ridiculous situation and really irresponsible and cold.
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