Super Delayed Withdrawals
I'm on my 7th Day of waiting for my withdrawals as I speak, still nothing. Took me 3 weeks to really work hard on my Animation Projects and now, a week long of indefinite waiting. I'm a regular TOP CERT member here doing creative work since 2012. This is heartbreaking.
-
11 days now for me for over £400. It feels like fraud. Every new job accepted amounts to theft of someone's hard work. The company directors are allowing people to offer their services knowing they won't get paid, while PPH trousers the cash. That's got to be criminal. If it's not fixed by early next week I'll be looking into legal action.
-
I am waiting since 17th May for 5 withdrawal requests of 3,000£ - I also had grave difficulties getting the withdrawals for first half of May and only received it after contacting support.
Now it seems it is not even possible to shoot in a support request anymore?! This is very unfortunate and problematic!
I hope that PPH get these issues solved fast, so we can pay out rents for the coming month!!
-
I would have thought PPH have made a lot more money since the pandemic as people look to work from home via the platform more. I can't see it being a cashflow issue, their overheads must be pretty small in comparison to the huge commissions they take!
I also have been unable to open a support ticket, the link is broken... very frustrating
-
I've just had a call with PPH Support exact words:
I don't know if you received our last update, but there have been delays due to security checks that have been implemented by the system so there have been delays... We cannot offer you a specific timeframe as to when you will receive payment, we have notified the relevant department and they are working hard to process withdrawals as soon as possible...delays are just caused by the queue of pending withdrawals... there is no other reason, or at least we do not have any further updates at the moment...
OK call supporter goes on for a bit in circles, however, this is a complete fob off with no real explanation. "Security checks" is code for let's just say something... "queue of pending delays" - isn't that their business model to process payments every day? Same as eBay, Upwork and Freelancer???
This is doubly concerning as according to other threads, even small invoice amounts have not been paid! Someone pointed out they have a clause in their T&Cs:
However, the so-called "escrow" - See PPH T&C's clause 4 "...PPH will endeavour to ensure that the funds in the Escrow Account or PPH User Account are available to the User in accordance with these Terms and Conditions but do not guarantee that they will be available to the User in circumstances which are unforeseen or beyond our control..." - what does that mean??
Well, it means from their perspective, they can conjure or have an apparent "unforeseen" circumstance (force majeure) and not pay out what's due!
-
Olivia, I also had a call which went similarly. What concerns me about what your conversation is this comment
"Delays are just caused by the queue of pending withdrawals... there is no other reason, or at least we do not have any further updates at the moment..."
The part about them not having had further updates makes me think the operators are as much in the dark as us. That they're being told to say the same things over and over again. And that they themselves are now starting to have doubts.
The guy I spoke to kept reassuring me "Your money is safe" and I told him that until he said that repeatedly, I hadn't had any doubts that it was!
-
Hi Lindsay, I completely agree... Call Support Workers have a mantra and script to follow and stick to it, whether they believe it or not! However, the fact that she mentioned no further updates at the moment also gives me cause for grave concern.
It's very frustrating as no real answers, I have asked for my concerns to be escalated to a Manager and apparently should get a response within 24hrs.
-
I always believed the funds were ringfenced however, like the t&c's state they are not. I have currently suspended any new sales as it is too risky. I am a member of IPSE (UK based) and have reported to them.
Mine was escalated to a manager 14 days ago - no response and the support say a multitude of different reasons. Who is the manager? Looking on LinkedIn I see the brand manager but no idea who runs support as I assume they are remote workers.
-
What makes me feel odd about it all is that an article from 6th of April of THIS YEAR has Xenios, the director of PPH saying that subscriptions are up 63% since the start of the pandemic. So if this is true...and he hasn't spent all the money (our money!) on Doge Coin or some other nightmare Cryptocurrency, then can we assume their growth has been more than they can handle? And they really are hyper busy and not staffed enough?
-
*Joseph* It's a real shame. I'm the same. I have been using the platform for over ten years and had nothing but good experiences on it. I have regular clients with whom I've built great working relationships and they pay immediately. I've just spoken to a pretty decent call handler and he was very good...he said he thinks he's spoken to around a thousand freelancers about this issue. He says it's about an update to the payment system which has caused problem and he said it's something to do with avoiding money laundering! I questioned him about which programme PPH uses for payments and he didn't know! But he was very nice...very honest and said he'd do his best so that's all I can hope for right now.
-
If that article's correct Lindsay and PPH have 1.5m new freelancers on their books since March 2020 we could easily be talking about £1B+ held up in the PPH accounts somewhere - a nice little earner for someone in interest alone!
My wait will be 10 working days so far from tomorrow AM...
-
It really does show you about the "Content of the Company's Character" when their CEO allows their Support Staff to take the brunt of escalating rants and concerns over non-payment. I would expect more from PPH, who have benefited from huge Freelancer support (and vice versa). The least their management can do is make an official announcement on this to all Freelances with an official apology and legitimate explanation of what is truly going on, and put all these rumours to rest!
Is it really too much to ask for or to even expect transparency and honesty when it comes to people's livelihoods?
Please sign in to leave a comment.
Comments
35 comments