Payment discrepancies

Hi I was wondering why if the fee for a job under first £500 is 20% why is routinely around 24% being taken, I've worked out the Paypal percentages and have jobs done outside PPH which are paid into Paypal for comparison. For example a job I did recently was $50, now 20% of 50 is of course 10, it's very basic maths, now the Paypal fee for that would be with conversion from dollars around 38p, now taking $14 as your starting point as the fee which has been taken even at the dollar rate it would only account for 76 cents, so an extra $3.24 has been taken by PPH. If this is a legitimate fee could you explain firstly, why it's been taken and what for then secondly, why it's not being included in the upfront figures. If I included this figure in my accounts and was unable to explain it to an accountant or the relevant tax bodies they would, rightly, want to know what was happening and was I hiding money. Please explain, in detail with a very good explanation and if fees or admin charges are being hidden, please put them on your site upfront instead. Most freelancers are honest with you, so please be honest with us.

Official comment

Natalie

October 22, 2018 08:34

Many thanks for your message.

I have opened up a ticket for you with our customer support team and someone will email you soon.

Thank you in advance and have a lovely day.

Rosie

November 21, 2018 07:38

Hi, I have a similar question, I have had more than 20% taken too, I don't understand what the extra fee is? 20% is definitely enough to be taken, should have been $70 that went to PPH?? Please confirm what this extra fee is?

Mary

September 02, 2020 18:02

I have the same question and would like a detailed explanation as to the reason you charge more than the 20% fee from my pay.

Many thanks

Payment discrepancies

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