Request reason for declined proposal
I've stressed this before, and all I got was a standard cut n paste acknowlegement, then further responses ignoredL https://support.peopleperhour.com/hc/en-us/community/posts/115008584288-Request-Quote-Declined-reason?input_string=Request%20reason%20for%20declined%20proposal
Again, this is an increasingly frustrating part of the seller/freelancer process, particularly now PPH like to charge 3 credits for pretty much all jobs.
Writing proposals takes time. To have them declined with no reason is frustrating.
To have PPH then stick on a "You can try out a new Proposal that XXX cannot refuse." is insulting to the seller.
Why should I potentially waste another 3 credits, or even, one on a futile exercise when the seller can't be bothered to tell me why?
There SHOULD be a way of a buyer requesting an explanation why the proposal is declined, if not then the credit should be refunded.
An optional 'Request reason' checkbox when submitting a proposal should be available. If the seller declines then a reason is expected.
If you want to keep is as it is then the credit(s) should be refunded if a proposal is declined, or the new proposal should be FREE, or messaging should be allowed to request a reason.
The current process flow is unacceptable and insulting.
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