Dispute as seller
Answered
Hi.
I need to raise a dispute as a seller. The buyer rejects my invoice and I have proof that the work is done.
Can you help me?
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Official comment
Hello Kenneth,
In order for a Dispute to be raised from your end, an Invoice will need to be rejected first. For more information, you can review our Knowledge Base article below: https://support.peopleperhour.com/hc/en-us/articles/205218397-Raising-a-Dispute.
If you have any more questions kindly email us at support@peopleperhour.com.
Thank you,
Comment actions -
Hi Natalie,
My invoice has been rejected for the third time. I have tried for both us to come to a mutual resolution and I suggested a partial payment but my buyer still pushes on all requirements (she quickly added three more aside from what we mutually agreed then started the project without waiting for my confirmation), and said she is fine with the dispute. There is a dispute option on Payments > Invoices but I get stuck on the dialog with a continue button that does nothing. There is also no dispute notification on the workstream after the invoice got rejected, it says it is still on qualification period. Also, I have submitted a request (#835249) already for help from PPH support and I have reported the user profile regarding this issue.
I have worked for a month already and I am not paid yet for my time and efforts. I can't deal with her anymore. -
I am having the same problem Natalie. Buyer has rejected invoice twice. I have completed TWO lots of amends in line with PPH T&C and yet they are still cancelling dispute for the second time. This has now been going on for 3 weeks and I am tired of it. PPH admin are no use at all. They will not be proactive and do something, always worried about upsetting client. What is point of having escrow funds if buyer can just complain repeatedly and not pay????
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Kenneth, Jane,
I am having the same problem. This is the first time I have had problems with a buyer and I must say, PPH did not help me very much on the case.They just follow 'procedure' but I am unsure of the bias the be honest.
I kept flagging pph that the buyer was changing the brief throughout the project. They never responded.I had to go through the chat otherwise they don't respond. I accepted the changes and thought, Ok, that happen, Let's make sure her project is finished because that is what matters. I could see the buyer was short and demanding, but I kept working. She kept changing the brief, asking me to rework constantly for a solid 2 weeks, day and night. the work was never acceptable to her so called standards. It was all very vague and I could clearly see she was trying to get free work out of me. I have done similar work before and never had problems.
I have spent over 35 hours working a her project. After multitude amends, she eventually said it was fine. Great ! I sent my invoice and she rejected it. pph advised me to open a dispute, which I did and the result was that we should find a solution in a amicable way.Which is fine but at this point, the buyer had stopped communicating with me. I had to open a dispute.
Then the buyer took it personnaly and long story short, said I did not complete the work, which is completely untrue.
It has now been 2 months, I am not sleeping over it and I feel harrassed. the PPH team failed to help me and I have decided to refund the buyer as I can not stand being treated as such. I have lost money and energy here, and I feel I have been treated very poorly. The buyer had clearly in mind not to pay me from the beginning, kept asking for me to work on her project until it was done. Now she claims it was not done in time, of course it wasn't ! She kept changing it !
Also, 99 % of the other clients are wonderful and I want to make sure I spend my energy on these people.
I do not believe, after going through this, that pph offers freelance protection. If that was the case, the result of the dispute would have been for me to be paid at least what was in the escrow.
How do you report the user profile? How do you report these people ? She will do it to someone else if not already.
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This is appalling service by PPH. Put in a complaint to them and tell them exactly what you think. There dispute process is actually not a help at all - best I have ever got is 50% settlement as they are so afraid of upsetting the client. In the past the process worked really well but now they just tick the boxes and we as freelancers end up going around in circles. I have told them exactly what I think of their dispute process (which we have to pay for!!!) so please do the same. As for the user, you should be able to click on her profile and report.. If not, send a message to PPH advising them that she is unprofessional and unscrupulous. Shame you can't leave her negative feedback :(
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Hello,
Thank you all for your feedback. I am urging our users to share their experience as we are in the process of updating our features.
The dispute process is, indeed, one of them we want to enhance and revamp next year as we can understand this is causing major problem and unsatisfaction to both our freelancers and buyers. I honestly understand your concern; when a freelancer has worked for the work provided they need to get paid and also when a buyer is not satisfied with the work provided they need to be able and receive a refund. Our team is reviewing our current process and, once again, thank you for sharing your feedback as this helps us get better.
I would also take a moment and let you know that we are always trying and do our best in order to accommodate both parties and, if you believe that you've been treated unfairly then I always urge you to contact my team or request for me.
My main responsibility is to, indeed, assure you have the best experience possible.
Thank you for your understanding and your message as this allow us to ameliorate our platform.
Have a lovely day,
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I don't want to leave negative feedback Jane, it would mean I would play her game and be at her level.I just want to report unfair activity. I want things to be fair,on a platform where it says there is freelancer protection. Everything should be fair for both parties.
I have been chatting with the pph team everyday now. They must be bored with me. the unfairness of it is unbelievable I have lost sleep over it. I truly believe I have been unfairly treated by this person and the passive aggressiveness is beyond me.
Maybe they will take things into considerations if we all give feedback. That is how everything evolves. How is your case going on? Has it been resolved?
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Dear Natalie
Thank you for your message. It looks positive that pph is constantly reviewing and updating their process. That i what I like about the platform and I have always told your pph team I was very happy with their support which is always friendly, polite and helpful.( Nikolaeos, Sofia, vicki etc) It is a sign that the platform is proactive, and listens to their customers. We are customers, we bring you money too ;)
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