NOT ABLE TO ACCEPT FREELANCERS PROPOSAL

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Samuel

• August 06, 2021 10:07

I HAVE TRIED TO ACCEPT A FREELANCERS PROPOSAL AND ENTERED MY PAYMENT DETAILS MULTIPLE TIMES BUT IT KEEPS TELLING ME THERE IS AN ERROR AND SENDS ME IN A LOOP BACK TO THE ACCEPT/DECLINE STAGE.

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• Official comment

  

  Community

  • August 06, 2021 11:19

  Hi Samuel, thanks for getting in touch!

  I'm so sorry to hear you're having issues with processing your payment details on the platform. 

  If you haven't done so already, can you please try and clear your cache/cookies and attempt this again on another browser or device?

   

  Can you also check that the payment method used has enough funds to cover the amount plus the buyer fees?

   

  If you find that after completing the above the issue still persists, please contact support@peopleperhour.com and if possible, include a screenshot of the error message. This will ensure that the customer support team has the information they need to investigate thoroughly and get this resolved as quickly as possible. 

   

  Best wishes, 

  The Community Team

   

   

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