Freelancer support

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Mark

• August 20, 2021 14:45

Chat no longer appears

'Submit a request' at the top of this page does nothing

Automated emails are sent from no-reply

Email says

"Job cancelled or Job done and funds left over? Issue a Refund back to xx  from the WorkStream" 

There is no such capability.  Help centre says if you need to issue a refund, discuss it with support.....

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• Official comment

  

  Community

  • August 23, 2021 10:16

  Hi Mark, thanks for your question and I'm so sorry to hear you're having some trouble getting in touch with the support team. 

  I've had a look and can see that your support ticket was submitted successfully and a member of the team will pick this up as soon as they are available. 

  When you say that there is no such capability for issuing a refund from the workstream, can you please provide some more details so we can look into this? 

  Best wishes, 

  The Community Team 

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  Mark

  • August 20, 2021 14:49

  You can submit a request by right clicking the 'Submit a request' and choosing 'open in new tab'

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  Mark

  • August 23, 2021 10:29

  I got an email saying 

  "Job cancelled or Job done and funds left over? Issue a Refund back to xx  from the WorkStream" 

  The job is #3344804 and has a small amount of the original deposit left which should be returned to the buyer

  There are no options on this page to return the escrow deposit

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• 

  Nikola

  • September 03, 2021 19:23

  I've stumbled upon a same problem.
  
  Got the e-mail saying when the automatic refund will happen, and cannot find any Job Cancelation options inside the workstream or the escrow page.
  
  Thanks
  
  
  

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