Is PPH a legitimate business?

From the Customer Support page https://support.peopleperhour.com/hc/en-us there is no longer any way to email PPH.

The Submit a Request link does nothing.

PPH can email me. They send me an email claiming to from info@peopleperhour.com that is actually from no-reply@info@peopleperhour.com.

Cloaking of email addresses is a common hacker technique, use of it positions PPH with hackers and other deceivers.

My actual problem is a job I posted that PPH first said had gone live but that I should check it, then said it was not live, because I did not provide enough information. Then they provide a click link in an email, another warning sign of bad actors at work.

The original project I posted referred people to an attached Word doc that has 5 pages of detailed information.

It also has three graphics that illustrate the instructions. I prepared 5 graphics but PPH would let me load only 3.

So, PPH has restricted the amount of information I can provide bidders and then stopped my post because I didn’t provide enough information?

Perhaps PPH could actually read a line or two of a post before condemning it? Like, you know, a human?

Just for the record, this is not a novice complaint. I am actually a long-term PPH client with over 80 projects completed. I have 15 years out-sourcing experience over several platforms.

I'd like a better standard of service. Honesty. Actual people.

Official comment

Community

September 14, 2021 09:46

Hi Michael, we're really sorry to hear what's happened and of the experience you've had.

We've looked into this for you and can confirm that there was an error internally that caused your project to be rejected - we sincerely apologise for the inconvenience caused.

I can see that a ticket was raised and a member of the team has been in touch this morning to provide further details about what happened and next steps.

If you have any further questions about this, please get in touch with the support team at support@peopleperhour.com and a member of the team will be able to help.

Thanks again for your patience and understanding.

Best wishes,

The Community Team

Is PPH a legitimate business?

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