Profile not updating?

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Monique

• September 21, 2021 13:00

My profile is not updating. Pressing DONE doesn't save the updated details.

Can anyone please assist me with this?

Thank you

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• Official comment

  

  Community

  • September 21, 2021 14:35
  • Edited

  Hi Monique, sorry to hear you've run into some trouble.

  I can see that your ticket is on our customer service system, so someone will be getting back to you shortly. We try to respond within 48hours Monday to Friday. Please do let us know if no one has got back to you within this time.
  
  Best wishes,

  The Community Team

   

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  Ahmed

  • September 22, 2021 19:47

  Why can't my request be accepted, what is the form and how do I solve it?

   

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  Mohamed Kamal

  • September 24, 2021 01:24

  My profile and cover photo aren't not updating. Pressing DONE doesn't save the updated details.

  Can anyone please assist me with this?

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  Barnaby

  • October 06, 2021 16:37

  Same. It is incredibly frustrating. Support is closed and these comments which are two weeks old have no response to them.

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