Zero Response - poor customer service

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Moira

• September 22, 2021 11:00

I've been sending you ongoing a request to review the billing section on my account and you do not respond.

 

This is unacceptable and considered poor customer service from you.

0

• Official comment

  

  Community

  • September 22, 2021 11:34

  Hi Moria, sorry to hear you're unhappy with our services.

  I've had a look and can see that a member of the team responded to your query on Monday with more information. We've also sent another email to you earlier today in response to your follow up ticket. 

  Please check can you check your spam/junk folder to see if our response has gone there? 

  Best wishes, 

  The Community Team

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