Cannot process payment

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Max

• October 12, 2021 12:29

Hi

I have tried with two separate payment cards, but cannot process any payments. I keep getting a message saying "Payment decined, please contact Customer Support" and the chat function doesn't seem to be online to help.

Thanks

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• Official comment

  

  Community

  • October 13, 2021 09:14

  Hi Max, thanks for getting in touch and sorry to hear you're having some trouble.

  I can see that you were able to get in touch through the chat service and a member of the support team has now been in touch by email with the next steps. 

  Hope you get this resolved soon! 

  Best wishes, 

  The Community Team 

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