Refunds and Withdrawals

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Alistair

• October 18, 2021 11:27

Can you please advise how I withdraw my balance today? Your security question set-up is flawed and designed to prevent withdrawals!!

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• Official comment

  

  Community

  • October 25, 2021 12:24

  Hi Alistair, thanks for getting in touch and sorry to hear you're having some trouble! 

  Please try the following: 

  1. Delete all cookies, caches and history on your browser and try again
  2. Login your account from another browser 
  
  If the above does not work, then the next step would be to send the customer support team your ID and they will be able to reset the security question.

  Best wishes, 

  The Community Team 

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