Profile Picture Not Updating

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Stephen

I've tried numerous times to update my picture and it seems to refuse to do it. I can't clear it, i can't update it. I had the same problem with the banner, but after doing it ten times it finally accepted it. This isn't working with the profile picture though, I can't even clear it. 

I seem to have had numerous problems in general updating my profile:

  • The currency keeps reverting to Euros when I want it in GBP.
  • The value keeps being adjusted as result
  • It took multiple attempts to get it to change my job title.
  • The skills list took several attempts to update as it kept reverting.

And finally, when i do save and it takes me to the confirmation page, the green 'success' bar is sitting across the page and over the profile menu - directly on top of the 'profile' option. So i have to close the bar before i can use the menu. 

I'm using the latest version of Chrome - so really there should not be any issues as this the most common browser. You should really be making it work in this browser at the absolute bare minimum.

Finding quite a lot of problems on my first time using the site. It gives me great concern that the finance/getting paid side of this site isn't going to be reliable either tbh.

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  • Official comment
    Community
    • Edited

    Hi Stephen, thanks for your questions and sorry to hear you've run into some trouble! 

    The reason why your profile picture and other details may not have been updated immediately is that it's waiting to be approved by the moderation team. This doesn't mean that it wasn't unsuccessful, it just means that it's still to be reviewed.

    Please allow 24 hours for any changes to be applied. 

    In regards to the currency issue, we can see that you have selected EUR as your default currency. This is why it automatically reverts to EUR instead of GBP. if you need to change this, head to settings >> payments and change your default currency to GBP. 

    We will pass the browser and confirmation feedback onto the product team to make aware and review going forward - we appreciate you sharing your thoughts with us. 

    If you find you're still having trouble, please email support@peopleperhour.com and a member of the team will be happy to help. 

    Best wishes, 

    The Community Team

     

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