PPH don't let me withdraw my earnings

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Shadman

I had an issue with a buyer, one buyer claimed a false claim, I have proved that on the workstream, then they reverted an invoice paid by a buyer which is against their law

according to PPH rules 
Please note: Once payment has been released by a buyer to the Freelancer, the funds are not retrievable since they are no longer in the safety of the escrow.
 
Then again reverted amount went to the escrow, then again I raised the invoice and even this time it was paid by People Per Hour 
"Gatien didn’t take action on your invoice and because it is significantly overdue it has gone automatically to PPH Customer Support who will soon deposit the Escrow funds into your PPH Account as part payment. A new invoice has been sent to Gatien for the remaining amount."
 
before that, they said to me that the case was solved 
(12:38:15 PM) Shadman Khandaker: So if any funds available? I will be able to withdraw now right?
(12:38:49 PM) Fortune: Yes, exactly! The restrictions have been removed, so you can proceed with the payments you wish.
 
Now even the $450 is not in the escrow/ my PPH account/  suddenly they have vanished after adding to my wallet.
 
So they reverting invoices-> again they paid-> again the payment has vanished, even I can't withdraw my other earnings as well. They said to me the issue is solved, now they are playing with my Money. 
 
I WANT MY MONEY AND ABLE TO WITHDRAW MY EARNINGS
 
Because I have provided all the proofs and the buyer claim is totally rubbish, even he claimed the Database is deleted now his website is live.
Give me my money NOW and stop being so lazy and useless! There are loads of really brilliant freelancers on your website, who could run PPH far better than the lazy idiots you currently have ruining it. Employ some of them! but above all - GIVE ME MY MONEY!
 
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  • Official comment
    Community

    Hi Shadman, thanks for getting in touch, and we're really sorry to hear about your experience and that you're disappointed with the service you received from the support team. 

    We've looked into this in more detail and can see that your query is being handled by the relevant team. Please continue to speak to the buyer in the workstream and if you still haven't been able to come to an agreement by the end of the week, please get in touch with support again.

    Best wishes, 

    The Community Team 

     

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