When the Freelancer has finished the job, they will raise an invoice to you for payment. This invoice will appear in your WorkStream and you will also receive an email notification. If there is money in Escrow, paying this invoice will involve confirming the release of those funds to the Freelancer. If the Escrow funds are not sufficient to cover the invoiced amount then you will be asked to also complete payment with the payment method of your choice for the remaining amount.
If the Freelancer has mistakenly raised the invoice for the incorrect amount, or if the job has not been completely finished, then you can reject the invoice by using the drop-down menu on the invoice in the WorkStream and let the Freelancer know why.
Invoices need to be paid (or rejected if incorrect) within 7 days for Offers and 15 days for Projects.
Make sure that you are happy with the work delivered before you confirm the release of payment.
Please note: Once a payment has been released by a buyer to the Freelancer, the funds are not retrievable since they are no longer in the safety of the escrow.
If you have any problem with raising an invoice kindly contact us here.