my deposit is stuck in progress

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zoe

• February 16, 2022 10:14

i accepted the proposal, its been "in progress " for over 24 hours , the money has left my account but not showing in escrow? 

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• Official comment

  

  Community

  • February 17, 2022 09:09

  Hi Zoe, thanks for getting in touch and really sorry to hear there has been a delay with your payment. 

  We experienced a delay with our payments pay-in processing due to a change made by our payments processing provider on 15th February.

  Please note that this only affected payments made, the issue does not affect our withdrawal process.

  If you are still experiencing an 'in progress' status, we are working through all affected users and will resolve your payment asap.
  
  All new payments made as of Feb 15th 22:00 GMT will be processed without issue. 

  Thanks again, for any further information on your individual payment status and situation please contact the customer service team at support@peopleperhour.com.

  We also sent out an update here. 

  Best wishes,

  The PeoplePerHour Team

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