No response from Freelancer & Workstream Error

Follow

Huw

• March 01, 2022 06:54

I purchased a project 3 days ago and have yet to receive any response from the freelancer. I would like to request a refund but cannot see the option to send another message or request a refund in the workflow. Instead I am seeing this error message at the bottom of the workflow...

Does anyone know how I can request a refund?

Thanks so much for your help!!

0

• Official comment

  

  Community

  • March 01, 2022 09:35

  Hi Huw, 

  We’re sorry to hear you're having some trouble! 

  Typically to raise your refund request, please click on the option Request Refund. It is right above the box where you type your messages to the freelancer under your mutual workstream. 

  However, it looks like you need to speak to the support team first. Please get in touch by emailing support@peopleperhour.com and a member of the team will look into this for you. 

  Best wishes, 

  The Community Team 

  Comment actions Permalink

Please sign in to leave a comment.