Client has paid but Withdraw option is not available

Follow

Alexander

• March 02, 2022 06:34

We are living in a pandemic. I can't withdraw urgent funds that were duly paid for by the client. What could possibly create such a delay?

0

• Official comment

  

  Community

  • March 02, 2022 09:11

  Hi Alexander, thanks for your question.

  It sounds like you are experiencing our payments process which is a 2 week clearing period. You can read more about this process here.

   After this time, you can then request a withdrawal of your money. You will need to wait 2 working days for this to be processed and once it has, it should reach your chosen payment account. 

  Hope this helps! 

  Best wishes

  The Community Team

  Comment actions Permalink
• 

  Jaufeeraully

  • March 03, 2022 04:39

  Hello

  For me, 14 days are over but still, I cannot withdraw payments. Is it a must to do the identification process before withdrawing??

  1

  Comment actions Permalink

Please sign in to leave a comment.