complaint email

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Matt

• March 17, 2022 17:53

Please can you advise the course of raising a complaint through people per hour through either a complaints email address or direct contact

Also, please don't direct me to customer services as I have spent 3 months trying to communicate with them and getting no where.

 

Many thanks

 

Matt 

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• Official comment

  

  Community

  • March 18, 2022 10:27

  Hi Matt, sorry to hear that you wish to make a complaint. 

  We're afraid we don't have a separate email for filing a complaint and when lodging a complaint, you'd need to get in touch with the support team directly.

  We can see that your query was escalated as part of our internal complaints process to the appropriate team and investigated by a senior member of staff, however, after carrying out our investigation and looking into this further, we're afraid there's nothing further we can do. 

  We appreciate that you don't feel this has been resolved but please be assured that your query has been taken seriously and looked into in great detail. 

  Please continue to speak to the customer support team if you have any more questions and someone will be able to help and provide further updates when there are any. 

  Best wishes, 

  The Community Team

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  Matt

  • March 18, 2022 11:13

  Can I please be provided with details of how it was handled then as I have received nothing other than through the support team.

  You can send any relevant documentation pertaining to how it was handled directly on email and how they came to the conclusion that there was nothing further they could do.

  Thanks

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  Community

  • March 18, 2022 12:02

  Hi Matt, thanks for your response. We've passed your request over to a senior member of the support team, who will follow up with these details. 

  Best wishes, 

  The Community Team

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