IOS APP Notification issue

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Younis

For about five months  my Apple phone did not show any notifications coming through the people per hour app (IOS). But before that all notifications were shown by the people per hour app (IOS). I thought it was a problem with my phone but I checked it with multiple Apple phones but nothing changed. I can receive notifications on android phone. I think this is due to something wrong with the iOS app. Would you please find out? Because I have an Apple phone so I'm very embarrassed about that issue.

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8 comments

Date Votes
  • Official comment
    Community

    Hi there Younis, thanks for bringing this to our attention. The next best step is to get in touch with the support team to report this issue, they will then investigate further and escalate to the appropriate team if applicable. 

    We can see however that on our system, you've already been in touch and so a member of the team will respond as soon as they can with more details on how to proceed. 

    Best wishes, 

    The Community Team

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  • Neil

    Hey, this happened to me as well. Just uninstall it and reinstall it again and it will work. It is a bug in PPH API. Hope it helps.

    Regards

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  • Younis

    Hi Neil ,
    I uninstalled the app around 10 times and reinstalled it . It didn’t work for me . Are you receiving your notifications over ios app ?
    Thanks

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  • Neil

    Hi Younis, 

    Yes, but I am using version 2.9.0 (old version) because the latest app is not working for me either. I don't know why they don't fix this basic shit. 

    Regards 

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  • Younis
    • Edited

    Yes , the older one was also working for me . Is there any way to switch the app to the older version ? Or can you send me the older verison app ? Any help would be appreciated

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  • Neil

    Hey, 
    No, this isn't possible. You cannot downgrade an app because it will give you compatibility error in iOS. I have two phones, in old iphone the old app version is fine/working, but in the new one the latest version is not working.
    You should contact PPH support via email and ask them to send you the old app version.
    Hope it helps.
    Regards

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  • Yohan

    Hello Younis,

    This situation happened to me last year November and i informed more times and every time says they need some times to fix it. But every time i told as soon as fix this issue. I tried change phone and reinstall app more times it is a app issues and i don't know when they fix it. Im really disappointed with that issue :(

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  • Fahad

    it still has the issue after two years. Also, i cant find an app on the IOS app store.

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