Freelancer rights

Hey guys

Hope you are well, its the second time this is happening with me that i went to PPH support with an issue and it ended up in a huge disappointment.

First time:
Last month, i worked for a guy who needed a website. He gave me a website telling me to copy this design with their content.
I did that and once i was done, and had done 2 revisions. He changed the site url and said i have done the wrong site.

I went to PPH support and they said to delete my work and refund the client. They said I am Absolutely right and Buyer is wrong here, but they cant do anything because the buyer would leave a bad review.

And then now, A client from last years Oct, complaint them about me that i have not completed the project. I did one milestone and didnt do the second. I was only paid one milestone for which i had already done the work and i dont wish to continue the whole project. But PPH has blocked my withdrawls and are saying that i should sort it out with the client myself.

I went to trustpilot to check the reviews and i can see that i am not the only one who thinks that freelancer has no protection on this platform.
This is a community, can we voice our opinion to protect the freelancers here?

Official comment

Community

April 26, 2022 15:12

Hi Hamza, we're sorry to hear of your experience and that you've been left feeling disappointed with the service you received.

We've looked into this and can see that our support team has provided you with all the relevant information and next steps in getting your query resolved. You will need to continue to communicate with the buyer in order to clarify the situation.

If you have any questions or need any further support with this, please continue to speak with one of our representatives who will be happy to help.

Best wishes,

The Community Team

Freelancer rights

Comments

Didn't find what you were looking for?