Withdrawal Pending for 4 working days now?
Hi,
I made a withdrawal on the 25th April. This was a Bank Holiday, so Tuesday 26th is the first working day. I would have expected the funds to be with me by Thursday (2 procesisng + 24 hours to get to my bank).
It's now Saturday, and no funds.
The money has therefore been sitting your account for 3 weeks, if you include your clearing period.
Can you explain?
Thanks,
Joe P.
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Official comment
Hi there, thanks for getting in touch and we're sorry to hear you were affected by the delay in your payment being processed. We appreciate that this would have been frustrating to experience, and for that, we apologise.
There is an error in the system which is being investigated by the relevant team, we currently do not have any more information. We're sincerely sorry for any inconvenience caused.
We're currently looking into this and have escalated your current ticket on our system to the appropriate team to investigate further.
Once there is an update about your withdrawal, you will be informed by a member of our support team.
Thanks again for your understanding and patience.
Best wishes,
The Community Team
Comment actions -
Same here, reach to support and their reply was:
(08:48:27 AM) Margarita: We have just been informed that there is an error on the system that processes withdrawals and withdrawals are not processed at the moment. This is why you notice this delay. We are terribly sorry about this!
(08:48:32 AM) Margarita: Once the issue is resolved, we will start processing withdrawals on a chronological order. Rest assured that as soon as your withdrawal is processed, you will be informed accordingly via email.No info on any timeline...
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