Withdrawal Request - No money after a week!

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Meriel

• May 03, 2022 07:13

I put in a request for my money on the 26th April - you still have not processed it.

You say  "We understand the importance of getting paid or paying your freelancer under our platform. ....." Well prove it and keep your side of the bargain - this is really not good enough!

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• Official comment

  

  Community

  • May 03, 2022 12:18

  Hi Meriel, thanks for getting in touch and sharing your concerns. We're sorry to hear you were affected by the delay in your payment being processed. We appreciate that this has been frustrating to experience, and for that, we apologise. 

  There is an error in the system which is being investigated by the relevant team, we currently do not have any more information. We're sincerely sorry for any inconvenience caused. 

  We're currently looking into this and have escalated your query to the payments team to investigate. Once there is an update about your withdrawal, you will be informed by a member of our support team. 

  Thanks again for your understanding and patience. 

  Best wishes, 

  The Community Team

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  Fahad

  • May 03, 2022 10:40

  I put in a request on 25th and i am also still waiting.

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  Mark

  • May 04, 2022 08:01

  Hello there, PPH.
  
  I have not reached the stage where I'm concerned about a payment going through, but I do have a related question.
  
  What is the timescale from project completion to the moment when the funds will be made available for withdrawal? At the moment, the online advice states that money originating from earnings can't be withdrawn until it has 'cleared.' Is there a specific timescale for money to clear?
  
  Thanks
  Mark Fleming, PPH freelancer.

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  Karen

  • May 04, 2022 10:28

  I was wondering why the withdrawal wasn't showing on PayPal, but I see I'm not the only one not getting paid. Please fix the problem, none of us are freelancing because we don't need the moneyl

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  Community

  • May 05, 2022 11:14

  Hi Mark, thanks for your question. The typical clearing period is approximately 14 days. You can read more about this in our blog here.

  Hope this helps and best wishes, 

  The Community Team

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