Payment Problems Again

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Biman

• May 03, 2022 12:57

Last year they started a waiting time of 14 days when there were huge delays in payments. Now they have again started delaying. It is the same old story of so-called "technical issues". I am really frustrated. After waiting 14 days for withdrwal request, if you do not get paid even then how do they think that freelancers will survive? You are just killing your main asset - "the freelancers"

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• Official comment

  

  Community

  • May 04, 2022 07:46

  Hi Biman, thanks for getting in touch and sharing your concerns. We're sorry to hear you were affected by the delay in your payment being processed. We appreciate that this has been frustrating to experience, and for that, we apologise. 

  There is an error in the system which is being investigated by the relevant team, we currently do not have any more information. We're sincerely sorry for any inconvenience caused. 

  We're currently looking into this and have escalated your query to the payments team to investigate. Once there is an update about your withdrawal, you will be informed by a member of our support team. 

  Thanks again for your understanding and patience. 

  Best wishes, 

  The Community Team

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  Biman

  • May 04, 2022 08:55

  Are you going to pay the compensation for the delayed payments as I am missing my bill payments due to your non-compliance

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  Adam

  • May 04, 2022 09:18

  I was paid some money out last week (Friday) so it contradicts the @community response

  There is an error in the system which is being investigated by the relevant team.

  No way would an error take over a week to fix and no business would allow the team in question to go on a bank holiday break if the problem still persisted with no timescale of a fix. Again no communication has been publicised on the website and the fact that they don't issue payments it is WorldPay suggests something more sinister is going on.

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  Biman

  • May 04, 2022 09:26

  I know, I am hearing this stock response again and again. I think all freelancers should start asking for compensation for the missed payments. This is going on for too long and I don't believe a single word they say about technical issues. 

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  Community

  • May 05, 2022 11:45

  Hi both, we have escalated your cases to the customer support team to look into. They will be in touch with more information and the next best steps. 

  Thanks again for your patience and understanding. 

  Best wishes, 

  The Community Team

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