Moderated Workstream

Hi, I am a buyer. I contacted my freelancer about the detail of an offer 2 days ago. I only did one single chat without anything unusual inside. 3 hours ago I bought their project and then suddenly in my chat/workstream there is this message : "Uh-oh! Your WorkStream was moderated
Our Moderation Ninjas detected content in your WorkStream, which was in violation of our Terms & Conditions. For that reason, your message never reached ... "
This makes my chat disabled. This is very crucial, I need to be able to communicate with my freelancer so they can finish the task.

I thought this was because I forgot to verify the email. Now i have verified my email but the "moderated" still persist on my workstream/chat

Please help to re-enable this chat
Thanks

Official comment

Community

June 30, 2022 10:08

Hi Carol, we're really sorry to hear you're having trouble. The quickest and most effective way to reach someone is to submit a ticket to our Customer Support Team through this link >> http://support.peopleperhour.com/hc/en-us/requests/new.

We can see that you've been in touch already to report this issue and a member of the team has managed to resolve this for you. If you run into any more issues, please continue to speak with the support team!

Best wishes,

The Community Team

Moderated Workstream

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