Money disappearing

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Ray

• July 01, 2022 08:59

On 13 June, (18 days ago) I sent £246 from my bank to my PPH account - it didn't arrive.

Since then I have sent maybe 10 emails/tickets to customer support - I got one reply from Vicky in support on 15 June saying she was dealing with the matter - silence since.

This has to be the worst customer service I have ever experienced. We have spent £30,000 over the years on the PPH platform but are now moving our business to other, more professional/responsive, services.  

Is anyone else experiencing problems?

Regards

Ray

 

 

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• Official comment

  

  Community

  • July 01, 2022 09:55

  Hi Ray,  sorry to hear you're having trouble. The quickest and most effective way to reach someone is to submit a ticket to our Customer Support Team through this link >> http://support.peopleperhour.com/hc/en-us/requests/new.

  We can see that you have already raised a ticket. A member of the team will be in touch to get this resolved as soon as they are available.

  Thanks for your patience and best wishes,

  PeoplePerHour

  
  
  

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  Ray

  • July 01, 2022 10:42

  As I said, I have been wating since 13 June - I have lost all confidence in PPH.

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