Money disappearing- incompetence from PPH

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Ray

Its almost two months now (14 Jun) since I first reported that £246 being transferred from our bank account did not appear in my PPH account.

I have chased this up a number of times and had the occasional note saying it will be attended to. I had spent £30000 via PPH but will not continue due to the horrendous service. Two months and nothing heard back- What a disgrace.

There are a number of much more professional platforms where we are now directing our business.

Ray Murphy

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  • Official comment
    Community

    Hi Ray, 

    Sorry for the delay - we're experiencing a high demand for support at the moment. We can see your ticket in the system and that you've been in touch a few times on the same query. Due to how our ticket system works, this has unfortunately delayed our response to you - sorry about that.  This is because tickets are sorted based on the date of a customer's last reply which has pushed your query to the back of the queue.

    There has been an update to your query and after chasing this with the customer support team, you will get a response with more information either later today or tomorrow. Thanks again for your patience and hopefully this will be resolved soon.

    Best wishes,

    The Community Team

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