Lack of Support

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Adam

• August 12, 2022 09:29

Since the webchat has gone there is zero instant support. 

I raised a query regarding a currency discrepancy over 15 days ago and zero response. 

Email community over a month ago about promoting - zero response despite responding on LinkedIn that it is the correct email address. 

I have raised 4 days ago plagiarism of content this was acted on and I again followed up with yet another fraudulent seller doing the same - zero response and still live. 

Now had a new order, the workstream has been moderated/blocked and there is no one to turn to.

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• Official comment

  

  Community

  • August 12, 2022 11:41

  Hi there, thanks for your message.

  We're sorry you're still waiting for an update on your ticket, unfortunately, due to an unprecedented amount of tickets, we are experiencing delays.  Typically this is 7 working days but could be longer depending on demand. A member of the team will be in touch as soon as they are available to respond.

  Thanks for your patience and understanding,

  The Community Team

   

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  Adam

  • August 12, 2022 12:37

  It is disappointing @community that all you do is post generic cut-and-paste responses

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