PeoplePerHour Support

Automatic Refunds

Similar to the automatic payment of invoices, we will automatically refund cash from escrow under certain circumstances. Automatic refunds are always reviewed from our Payment team for security reasons. 

  • Automatic refunds occur when a stream is deemed inactive. 
  • The Freelancer will then be alerted by email. They can take action to keep the WorkStream live.
  • Email notifications:
  • For Offers: 1 day after the expected delivery date, after 15 days and after 30 days. 
  • For Jobs: 30 days of last activity in the stream, after 45 days and after 60 days
  • Circumstances for an automatic refund of escrow money:
  • Offer streams
  • More than 30 days have passed since the expected delivery date
  • No invoice raised in the stream (since Offer purchase)
  • There are funds in escrow
  • There are no pending refunds
  • Job stream
  • More than 30 days have passed since the last activity in the stream
  • No invoice raised in the stream since the last accepted proposal
  • There are funds in escrow
  • There are no pending refunds/disputes
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