Similar to the automatic payment of invoices, we will automatically refund cash from escrow under certain circumstances. Automatic refunds are always reviewed from our Payment team for security reasons.
- Automatic refunds occur when a stream is deemed inactive.
- The Freelancer will then be alerted by email. They can take action to keep the WorkStream live.
- Email notifications:
- For Offers: 1 day after the expected delivery date, after 15 days and after 30 days.
- For Jobs: 30 days of last activity in the stream, after 45 days and after 60 days
- Circumstances for an automatic refund of escrow money:
- Offer streams
- More than 30 days have passed since the expected delivery date
- No invoice raised in the stream (since Offer purchase)
- There are funds in escrow
- There are no pending refunds
- Job stream
- More than 30 days have passed since the last activity in the stream
- No invoice raised in the stream since the last accepted proposal
- There are funds in escrow
- There are no pending refunds/disputes
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