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Automatic Refunds

Similar to the automatic payment of invoices, we will automatically refund cash from escrow under certain circumstances.

  • Automatic refunds occur when a stream is deemed inactive. 

  • The Freelancer will then be alerted by email. They can take action to keep the WorkStream live.

  • Email notifications:

  • For Offers: 1 day after the expected delivery date, after 15 days and after 30 days. 

  • For Jobs: 30 days of last activity in the stream, after 45 days and after 60 days

  • Circumstances for an automatic refund of escrow money:

  • Offer streams

  • More than 30 days have passed since the expected delivery date

  • No invoice raised in the stream (since Offer purchase)

  • There are funds in escrow

  • There are no pending refunds / disputes

  • Job stream

  • More than 30 days have passed since the last activity in the stream (message / action)

  • No invoice raised in the stream since the last accepted proposal

  • There are funds in escrow

  • There are no pending refunds / disputes

 

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