We strive to keep PeoplePerHour a safe space to collaborate and make great work happen. In order for you to collaborate in confidence, we offer certain protection towards our buyers. To benefit from this protection it is essential that you keep all communication with the freelancers on our platform so we can monitor and assess the situation objectively.
- Your money is protected
When you start your project your deposit is kept safely in the escrow account. Only once you are happy with the work and have received all the agreed deliverables, payments to freelancers will be released.
- We are at your disposal
We are here to help. Whether you’re experiencing technical issues or a collaboration problem, our responsive customer support team will help you solve them quickly. They are available through live chat or you can submit a request and the team gets back to you within 72 hours.
- We ban fraud
We monitor every transaction 24/7 and use identity identification to protect our users from phishing, fraud and identity theft. If we notice anything out of the ordinary, our dedicated payment specialists will act immediately to stop fraudulent transactions.
You have our promise that we will never share your personal details without your permission or ask for any sensitive information unless we’re required to do so by the law.
- You own the copyrights
Copyright law is complicated. Fortunately, when you outsource through us, it is simple: as soon as the payment is made, you instantly own the copyrights of the work.
- We intervene if needed
In the rare case, you have a dispute with your freelancer PeoplePerHour can mediate and adjust invoices for work that is not clearly related to either the project requirements or your instructions in the workstream.
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