Account De-activated - no email

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Ben

• January 06, 2017 11:30

Hi,

I recently forgot my password and so tried a few times and my account got de-activated. I tried to do a password reset, waited for an email and didn't receive anything. I tried to log on to the help desk but it wouldn't let me access without being logged on which was impossible. very frustrating.

I had to create a new account with another email address I have just to send this message.

My original account which I want to use was registered to bensaunders84@gmail.com

Please help.

Ben

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• Official comment

  

  Permanently deleted user

  • January 08, 2017 12:38

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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• 

  Jainsiddharth009

  • May 15, 2019 10:49

  Hi,

  I recently forgot my password and so tried a few times and my account got de-activated. I tried to do a password reset, waited for an email and didn't receive anything. I tried to log on to the help desk but it wouldn't let me access without being logged on which was impossible. very frustrating.

  I had to create a new account with another email address I have just to send this message.

  My original account which I want to use was registered to jainsiddharth009@gmail.com

  Please help.

  Regards

  Siddharth jain

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