changing my profile name to match my bank account name

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Selena

• February 10, 2017 09:58

Hello,

I am SO fed UP of going round in circles with PPH on this.

I need to change my profile name to reflect the bank account and Paypal account I have added so I can get paid. 

I use my married name - Selena Brose on my profile but my maiden name Selena Crosby holds all my payment account so my uploads have been rejected.

I can't believe this system is so unsophisticated that it can't cope such a basic thing?

I have tried to re-set my profile name and it won't allow this.

 

PLEASE CAN SOMEONE HELP IMMEDIATELY I WANT TO GET PAID!!!!!!! 

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• Official comment

  

  Permanently deleted user

  • February 11, 2017 19:24

  Many thanks for your message.
  I have looked in your account and I can see you are already discussing this with a member of our team.
  Please let me know if I can help you with anything else.

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  Selena

  • February 11, 2017 21:27

  Kelly - I had been told that a senior adviser was looking into this - that was yesterday! No one has been in touch since! When will this matter be rectified? When will the "Senior Adviser" be contacting me? When will PPH make this a priority to resolve as it involves PPH withholding payment without good reason? I have provided the legal documentation required, and explained this case repeatedly yet no one is helping me? 

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  Selena

  • February 13, 2017 09:59

  I am chasing again to PLEASE ask that PPH  engage with me to help resolve this issue. 

  How can I either adjust my profile name to Selena Crosby OR can someone please explain why my payment methods are being rejected - is it because I use my married name as a profile name (Selena Brose) or is it another reason?

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