been waiting for over 7 days to have accounts verified

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Becky

• September 18, 2017 11:22

I have been trying to withdraw from my balance for a couple of weeks, firstly it was sent back as it turned out it wasn't verified this ended up with extra fees being added to my account. I have then re sent my id onto many forms and even to the staff members that very slowly respond but i still cannot withdraw at all and i have completed many jobs that i am awaiting payment for. This issue seems to be happening with many of your clients and i cannot believe with in the 10 years you have recently been celebrating you have not begun to sort these issues quicker. It is like trying to find your way through a maze to get in touch with anybody and when you do find means of communication then it is a robot that replies or your left days waiting for a very vague response!

Please resolve this issue!

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• Official comment

  

  Permanently deleted user

  • September 20, 2017 08:54

  Hi Becky, 

  Many thanks for your message, your account has now been verified. All issues with your account have now been resolved.

  Please let me know if there is anything else I can help you with.

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  Becky

  • September 20, 2017 13:52

  How long can I expect it to take to receive the funds in my bank account as it took an awfully long time to get my account verified. Please let me know ASAP

  Thanks

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