Bad Experience with PPH

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kavinesh

I have already raised a ticket and get no response from you! Very bad customer support from PPH.

I have an issue with refund fees, I have paid £180 to a seller and he didnt completed the work and send me refund(100% seller mistake) but why you have detucted fee of £18 again? 

Refund me £18 to my wallet and do the needful.

Transaction Details:

5 Oct 2017at 02:12:10
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6 comments

Date Votes
  • Official comment
    Permanently deleted user

    Hello Kavinesh,

    I have, on this occasion, opened a ticket for you regarding this issue as you hadn't previously opened a ticket or requested any customer support.

    You have previously asked for customer support through our platform for the very same issue regarding other sellers and their work, therefore I am pretty certain you know how to use our support features. If you need a refund fee claim back in future please contact customer support directly, as you have in the past.

    Please let me know if I can help you with anything else.

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  • Mohammed

    It's always taken by default, unless you claim it, the 10% cancellation fee I mean.

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  • kavinesh

    Hello Kelly,

    I usually post a comment here and you guys will look after the issue and made me refund several times, 

    Could you please send me link where should I open the ticket for this issue?

    Thanks

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  • Afzal

    BAD EXPERIENCE WITH FREELANCER AND PPH.

    I posted a project on PPH for the first time, and was accepted by this freelancer. The project was supposed to be completed in 10 days. It has been more than 6 weeks, and no work has been shared. This freelancer has no intention to do any work and yet keeps asking for part payment. I have raised complaints with PPH customer service, raised a ticket, but nothing has been done so far. This was my first time on the People per hour platform.

    I never had this type of freelance on any other sites. 

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  • Mohammed

    @Afzal , if no worked delivered , send him a refund request from the the same Workstream, CS will will review it, and the workstream will be blocked for communication

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  • Afzal

    People Per Hour is asking him to accept the refund request, and he will keep rejecting it, without checking out the freelancer's attitude and how he is behaving, will not resolve this issue. I was hoping the PPH support would investigate the situation and take action against this kind of behavior. 

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