Buyer has not paid my invoice

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Julia

• March 04, 2024 12:24

I have submitted my invoice for the work I did for the buyer but they have not paid the invoice and are ignoring my messages.

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  Community

  • March 08, 2024 11:53

  Hi Julia,

  As mentioned, please give the buyer time to pay the invoice and send them a message to remind them. If they stop communicating altogether and the deadline for the invoice has passed, then you can raise a dispute for our customer service team to look at. 

  Best wishes,

  The Community Team

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  Nancy

  • March 04, 2024 13:32

  How long ago did you invoice them, and is the full amount in Escrow?

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  Julia

  • March 04, 2024 15:13
  • Edited

  I invoiced them on Wednesday 28th February (the work was sent back to them on Monday 26th February). They paid the deposit only into the Escrow.

  Thank you.

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  Nancy

  • March 04, 2024 14:37

  Technically, they have until Wednesday to pay. PPH will send them a reminder, I think.   

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  Julia

  • March 04, 2024 14:43

  Okay thanks very much for letting me know. What happens if they don't pay it?

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  Adam

  • March 04, 2024 15:06

  Sorry to intervene as it was a proposal and not an offer the buyer has 15 days to pay the invoice and if no payment is made then PPH will release the money held in the escrow only.

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  Julia

  • March 04, 2024 15:09

  Thank you Adam. So if the buyer does not pay the invoice, all I am left with is the deposit?

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  Adam

  • March 04, 2024 15:13

  Yes only if they don't pay but some buyers can be slow etc 

  Point to consider in the future all request 100% to be held in the escrow

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  Julia

  • March 04, 2024 15:16

  Okay. I have never encountered this before.

  It was a per hour project (not fixed) and I did not know how long it was going to take me. The final invoice was based on the hours I spent minus the deposit. 

   

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  ajay

  • March 16, 2024 17:18

  Hi guys,I just want to ask you some questions.the client deposit 40£ for the project to start then after the project is done give him an invoice to pay me in full,after that he ghosted me and didn't seen my msg anymore.what I am going to do?is there a possible to get the money in full?

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  Adam

  • March 17, 2024 15:39

  Same as mentioned above.

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