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Caroline

• April 29, 2016 12:32

I am no longer receiving email notification when new messages arrive in my PPH workstream. Please could anyone give me a tip on how to fix this problem?

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  Mohammed

  • April 30, 2016 17:07

  This happens to me too, there are delays in received messages and sometimes some messages are not forwarded to my box , I believe it happens when you are connected to PPH (online) or if the Workstream page is open

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  Caroline

  • April 30, 2016 17:21

  Thanks for taking notice of my question Mohammed. I appreciate it. I have forwarded this to the support team too.

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  Permanently deleted user

  • May 01, 2016 08:29

  Hi Caroline,
  I have opened up a ticket for you with our customer support team and someone will reply back to you soon.
  Please let me know if I can help you with anything else.

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  Caroline

  • November 10, 2016 08:05

  I am STILL NOT RECEIVING EMAIL NOTIFICATION of my customer messages. 

  I have set the email setting to 'Interesting' but I have been missing important messages and will likely lose a good job as a result of not realizing that the buyer had repeatedly tried to contact me.

  This problem is distressing and will affect my feedback.

  PLEASE HELP ME. 

  An example is the most recent job I applied for. This buyer has been very patient but I am likely to lose it despite being a favourite candidate because the buyer has been sending me messages for days ... but I was unaware.

  I do not have the time to check the PPH site every day for messages.

  PLEASE HELP ME!

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