Why PPH customer support is not responding since 23 days ?

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Chris

My withdrawal has been restricted for the past 45 days, and the reason stated is an issue with a buyer. However, I have no issues with any buyer, nor have I received any message or complaint regarding any of my projects.

I have been trying to contact customer support for weeks, but I have not received any response. This is extremely frustrating as my funds are locked without any valid reason.

Please address this matter urgently and provide a resolution. I need access to my funds immediately.

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Comments

5 comments

Date Votes
  • Youssef

    I have the same issue

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  • Adam

    Potential chargeback I would assume

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  • Chris

    But the customer support never disclosed the reason or mentioned the client's name, which is not fair. It has been almost four weeks that I have been chasing this, but there has been no response from PPH customer support.

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  • Riaz

    Twice now I have created a support ticket and have got no reply and then been sent the email below, so I have to create another support ticket.  Is anyone actually handling support?

     

    Hello ,

    We apologise for our delayed reply, unfortunately we have been receiving an unprecedented amount of requests which has resulted in delays.

    Due to an administrative error, we can’t currently access your customer service ticket. If you are still facing the same issue, please create a new ticket so that we can assist you accordingly.

    Please accept our sincere apologies and thank you for your patience and understanding.

    PPH Customer Support Team
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  • Amanda

    If they have an unprecedented amount of requests, says ALOT about this site. I'm starting to think scam...

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