Client not responding to messages, invoice

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Lucia

• February 06, 2018 16:37

Hi,

...I know, I know - never work above funds in the escrow. Yet, that´s what has happened to me. The client seems reputable, it´s a serious business even outside PPH and the reviews were good. We´ve been working on a rolling basis and the deadlines were tight so after 2 previous invoices were paid without a problem, I´ve finished the assignement without additonal escrow. The client thanked me for my job, but my final invoice is being ignored as are all my messages since. I see the client is online and I really hope this is just some kind of missunderstanding, but is it possible to get some mediation support from PPH in cases like this? Invoice was issued a week ago...   Thanks in advance! 

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• Official comment

  

  Permanently deleted user

  • February 07, 2018 10:37

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

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  Lucia

  • February 07, 2018 10:39

  Many thanks Kelly, in fact I am already in contact with one of your collegues (Vasiliki) regarding this, so, hopefully, we will get somewhere :) Kind regards, Lucia

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  Olga

  • February 09, 2018 14:52

  Hi

  I have absolutely the same problem as Lucia. Please can you help to get some mediation support from PPH with my unscrupulous client as I have tried to get my money from him a long time by myself?

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  James

  • February 13, 2018 10:06

  Same here, worked nearly the whole of December, on one job, buyer has 33% in escrow which eventually got released but that's it. After making over 250 images for this person, he completely ignored my request for payment and hasn't logged in since early January, I was wondering what can be done about this?

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