Paypal Delay - again

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Joe

So, Paypal withdrawals didn't occur Friday.

We've asked for information - no reply.

We've contacted support - no reply.

And again, looks like no payment today, Monday.

Any humans reading this?

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Comments

115 comments

Date Votes
  • Megan

    I really can't afford to wait until the 5th of never for payment. I have bills coming out tomorrow evening. Even work I do today and tomorrow probably won't be paid until next week at this rate...

    I'm actually quite worried now. Not sure what to do. 

    Rejected direct debits are charged at £10 each... I won't see that money again.

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  • Adam

    I am waiting too I can't pay my shutterstock account hence can't fulfil current orders as I have so much funds waiting.

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  • Megan

    So these delays are now starting to cost us money and affecting our businesses. There has to be some kind of redress. Any lawyers out there? Are their terms and conditions really so watertight?

    I feel lucky I have food in the fridge... At least my daughter and I won't starve. I'll just wreck my credit rating. Thanks PPH.

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  • Joe

    Yep - I've got enough bits and pieces coming in so that I won't starve, but it's pretty bad.

    If I don't receive anything today I'll be re-prioritising jobs; my customers who use PPH get shoved down the list, and I'll explain why, and perhaps they can grumble at PPH for me!

    I am lucky that I have some fast payers who're outside PPH; I keep getting invited to deal with them through PPH and this is exactly why I don't! 

     

     

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  • Adam

    There payments on t&c says that withdrawals before 12 will be in same day for PayPal except weekend etc. As they have not confirmed any issues publicly it is not a PayPal issue as people can still buy orders.

     

    It is clearly holding money, from sellers. 

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  • Craig

    I am sending out a tweet, any suggestions of who to tag to try and get some attention drawn to this?

     

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  • Abbas

    if no one get today it means they are holding money and not solve the issue yet. 

    i believe in this point they start auto withdraw option for PayPal and payneer like fiverr. 

    Megan can you start one new thread on suggestion and feedback or ideas section so we all can vote there on this issue to make it popular there and we all ask them to start this option. 

     

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  • Megan

    The life of a freelancer is already precarious enough without having what is supposed to be a reliable service THAT WE PAY FOR, let us down in this way. It isn't unreasonable for us to rely on payments to arrive within the stated timeframes. Not all of us have savings we can use.

    I have some clients off site - I will also need to prioritise their work this week.

    But another part of me thinks that if I get PPH invoices in the pipeline I might have some chance of them being paid by next week, when my rent is due. If I wait, I may not see that money in time.   

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  • Craig

    We have to all start bombarding them publicly, it's the only way of making them take action, they are certainly not reading these forums

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  • Abbas

    Craig send and tweet to @xenios the founder and CEO of pph

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  • Craig

    Done that many times Abbas he just ignores

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  • Craig

    I have put this out

    @PeoplePerHour @xenios When are you going to make us aware of what is happening with OUR money? The silence is worrying and they way you are handling this is a disgrace #bbcnews #freelancer #skynews #moneysaving #MartinLewis

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  • Megan

    Craig - I suggest the media... I really don't want to but I can't think of much else. Daily Mail? PPH advertise with the Daily Mail.

    Xenios (pointless waste of time but telling him you'll go to the papers next might elicit a response)

     

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  • Megan

    nice one Craig

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  • Craig

    Just added daily mail

    @PeoplePerHour @xenios When are you going to make us aware of what is happening with OUR money? The silence is worrying and they way you are handling this is a disgrace #bbcnews #freelancer #skynews #moneysaving #MartinLewis @MailOnline @DailyMailUK

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  • Craig

    get it retweeted lets get them to take notice

     

    https://twitter.com/mccamleydesign/with_replies

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  • Megan

    Wish I had more followers that aren't just my family :)

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  • Abbas

    as i check his normal reply time is 2 to 5 days after you tag him in any comment, try all to email him to his blog too. 

    it seems now a big problem, thinking to hold all projects until this problem solved or get any clear update from there support regarding the issue. 

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  • Craig

    Tweet has just been like by a journalist at the Guardian so hopefully get some coverage and make them speak up

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  • Abbas

    anyone facing problem to raise new invoice or send new proposal to old workstreams? as in my account that bar is vanished

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  • Andy

    Yep. Same here. The bar to issue and invoice and refund client has disappeared from all my current workstreams....? Looks like they do not want us to complete any outstanding projects...?

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  • Craig

    People have been having this issue since yesterday so obviously a major glitch in their system

     

    https://support.peopleperhour.com/hc/en-us/community/posts/360000754107-Can-t-send-messages-in-work-stream

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  • Adam

    Same, so you can't raise invoices etc this is now very suspicious I guess all work is on hold 

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  • Megan

    and me - looks like me and PPH are parting ways?

    After ten years PPH? I would expect better...

    I hope an explanation is forthcoming.

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  • Megan

    so its not just us who are seeing this issue then? Seems like it might be site-wide?

    What on earth is going on :(

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  • Abbas

    Either they are going out or market if not then this is big lesson for them to improve there support team, even make it equal standard like upwork or fiverr, upwork mostly announce any website changes or maintenance 3 days before or any bug occurs in there website they announce on fb, twitter and email, also give estimate time to solution for that. this gives user a good experience, right now everyone from buyers to sellers is going to panic in this situation. 

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  • Craig

    This just proves they are completely ignoring us, reply to this 38 mins ago but have ignored all of my tweets all day

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  • Abbas

    lol i also get exact same reply on fb this is an auto-reply by software not a manual human reply. 

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  • Megan

    Interesting that most of the messages written yesterday (in fact all of them) have been deleted. 

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  • Megan

    or maybe this is a different thread - I can't keep up :)

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