Vote - Original 15%-3,5% service fee VS new 20% Fee structure.

Comments

516 comments

  • Georgi

    I am one of the TOP CERT sellers in the Video section and been around for around 4 years now. I've worked for almost more than 600 clients and completed more than 1000 projects for them. The only thing I am seeing recently is decline in income from PPH but this increase in fees for us older sellers might be too much I fear. I hope we see this decision reviewed and old fees scheme reinstated for existing freelancers.

    Moreover, I never received any message about this fees increase thingy?! 

    The bigger percentage of the clients on the platform are one time only clients so this is too much.

    Regards,

    Georgi

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  • Sean

    Still completely shocked by this news!

    I'm one of the top rated graphic designers on the site.

    I simply can't afford to pay 20% + VAT.

    How by any reasonable expectation can PPH justify going from 3.5% to 20% overnight?

    I had no warning of this either! I did not receive any emails or correspondence in advance of this increase at all!

    I can't see any logic in how this could be beneficial to the site, when you consider the additional  buyers fees too (which many buyers will be angry at - because they often feel mislead about the actual total price that they are paying for work) it makes it very difficult to build long-term clients. Also for the limited amount of buyers that you can actually reach the £5000 billings with - what's the reward here exactly - you would simply receive the same 3.5% rate that we were already on in the first place!!!

    I would like to be out back on the original rate that I actually agreed to as a matter of urgency!

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  • Sean

    Reverse the engines PPH!

    We need the original 3.5% rate back today! We also need assurance that the rate will stay at 3.5%!

    Anyone remember the blog article last year that stated the original service scheme would be honoured going forward for existing users?

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  • Mark

    I also want the original 3.5-15% rate to be reinstated. How outrageous to scrape off another 5% from your top sellers - take it from the buyers for goodness sake

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  • Mohammed

    Guys who forgot to vote, please click the arrow button.

    And please try to share the vote link with other (15% - 3,5%) sellers.

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  • Aysha

    How to share the vote link with other (15% - 3,5%) sellers?

     

    its better pph conduct the online survey through PPH dashboard or sending email to all the sellers to vote?

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  • Mohammed

    Same way, we are sharing it, through Hourlie message.

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  • Vanessa

    My vote is for 15% - 3.5%

     

    Please, please return to the old scheme. This is not sustainable.

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  • Bryony

    I am a top CERT in the design and Illustration category.

    Please revert back to the old pay structure! Most of my clients are one off illustrations jobs so this new structure is completely non-viable for me. Am I supposed to charge an extra 20% to the customer?! I'm not going to be able to compete with sellers willing to work for very low amounts.

    I'm so disappointed with the direction PPH has taken. I used to recommend the site to my peers but not anymore.

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  • Lisa

    Back to the old scheme, the new scheme is ridiculous, majority of my clients are new buyers, I only have a handful that are multiple buyers

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  • Dreams

    My vote is for 15% - 3.5%

    This new fee structure is really making hard for business and we are really loosing all the Business and clients.. being a top seller over 2000+ Project done that kind of structure is really making so hard..

    I really support old fee structure that was really good and great one.. we have mostly new clients.. our earning now come down really really low now .. and that is really making our survival tough..

    Please revert back this new fee structure to old ones..

    Thank you!

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  • Philip Murphy Design

    100% for the old structure

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  • Jamie

    Am too top CERT..... totally agree here. Rate needs to go back.

     

    https://www.reddit.com/r/freelance/comments/8vhy21/lets_talk_about_pph_peopleperhour_new_fee/

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  • Michal

    I'm a top rated seller for many years, I work exclusively on PPH and after quick calculations, I see that it will make my monthly fees at least 3x higher than they currently are. Let me repeat this: THREE times higher. who does increases like this? 

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  • GAJURA

    Using the platform since 2014, I must admit that they disappointed me with this increase in fee. I hope they get back to the old scheme because was good at last was acceptable. As a TOP 10 CERT, I will go with the petition because the administrators of any freelancers platform must have a lot of respect for the hard work of their users without US these type of sites will never exist. We keep PPH alive, our voices must be listen TODAY! 

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  • Jamie

    https://chn.ge/2KPhwqn

     

    Sign Petition! Now!!!!!!

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  • Green

    So the fees that go to PPH for a first time job

     

    20% from seller

    7.5% from buyer 

    27.5% PPH take in total.

     

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  • Paul

    Isn't it 10% from the buyer?  In addition:

    - If you used a proposal to win the job, you may have had to pay extra

    - If you featured your hourly, you paid extra

    - If took the money out, you will pay other exorbitant fees

    - If you exchanged currency with PPH, you will pay more fees

    Online freelancing will be dead within 10 years.  It's a race to the bottom. Driven by greed.

    I GUARANTEE any decent freelancer living in a first world country will be looking to move away from PPH.

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  • Green

    buyers are charged 10% -

    "5%" is supposedly card fees, which is nothing near 5%

    so 7.5% was conservative estimate 

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  • Bryony

    Does this fee change also cover Hourlies, which by their very nature are one off jobs? Are we all expected to increase our hourly prices by 20%?

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  • Mike

    It covers hourlies, jobs and everything else.

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  • Aysha

    Mike, its covering all hourlies tasks, jobs as well!

    In addition, the new service fee scheme depends on your lifetime billing with each Buyer across your entire history on PPH. Invoices paid between you and the same Buyer are summed up to calculate your service fee. Relationships that have lower service fees attached can be identified and accessed via your workstream listing page.

     

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  • Paul

    I want to know EXACTLY how many of the freelancers on this platform will benefit from this change.  Because I have seen people with 100,000+ pounds of transactions say there is no way it helps them.

    It's a greedy money grab.  There is no other potential reason for it.  If you only want to make PPH viable for low-quality, third world freelancers -- this is the way to do it (price out freelancers in countries that are expensive to live in). 

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  • Mohammed

    Paul do you have any problem, with third world countries freelancers ? I guess are here for the 20% fees.

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  • Paul

    20% off a $12 hourlie is still viable for a person from a third world country.  It's not for people living in a developed country.  It's impossible to live off an income that is so low.  High fees price out freelancers in the UK, USA, Sweden etc.  It makes us even more uncompetitive.  That's why it is a race to the bottom.  The person who is more able to tolerate a low income will be the only person working on these high fee platforms.  It's exploitative.

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  • Mohammed

    To know whether it's viable or not , you need to live in a third world country and experience it.

    this very same mentality made CrUPwork full of clients (mostly US) who think $10 will buy an apartment in India.

    OK so it's about the 20% fees, if you want to talk about low bidders and similar segregation stuff you can post a new thread.

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  • Wings Web Media

    I couldn't agree more with @Mohammed

    Live it, experience it and then comment. 

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  • Nick

    eesI think also the quality of jobs need to be taken into consideration as well as the buyer expectation.

    So many of the jobs now seem to be Fiverr type jobs where people want unlimited revisions of a logo for $10 and people just blindly bid on jobs without any information at all.

    I used to pick up loads of simple jobs for £25 and provide a great service so that the buyer used me again and again. Now to price a job at £25 it is going to pretty much be a loss.

    The other issue is when a website build incurs costs, for example if somebody wants me to use a paid plugin or theme that costs £50 then for me to include that I am going to have to charge them £65. I then have to explain to them about the fees and that it isn't me being dishonest.

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  • Jamie

    Join the resistance.

    It's not only exploitative, it is scandalous and abhorrent by its very nature. You cannot push for 'hourlies' then add 20% for all new buyers - that's just erroneous BS.

    https://chn.ge/2KPhwqn

    Sign Petition! Now!!!!!!

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  • Danny

    I vote for the original fee structure.

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