Withdrawal request (Process Pending by PPH)

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Kathryn

I requested a withdrawal on 23rd April but the transaction has still not completed.

Could you investigate and add the money to my account please?

6

Comments

100 comments

Date Votes
  • Olga

    The same problem, I’ve made withdrawal requests on 23d and 26th April and they are still not completed. Cannot find how to write to support and I see that they don’t answer to anyone’s post here... Anyone knows what’s going on?

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  • Jam

    The same problem, I’ve made withdrawal requests on 23d and its 3rd May today. yet the transaction is still not completed. 

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  • Abdelmoutaleb

    Same here for me, I made a withdrawal request on 26th April and it's still pending! what's happening! 

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  • Adam

    It is a UK bank holiday so the support team will return tomorrow and there is no payments today

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  • Helene

    Made my withdrawal on the 27th and it still hasn't been approved just say (Process Pending by PPH)

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  • Lyndsey

    Bit ridiculous that we are all waiting for payments, yet they don't keep staff on to work the bank holiday to process the massive backlog they seem to have!

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  • Helene

    It's ridiculous, I really depend on this money and now I cant even get it.

     

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  • Owais

    facing the same issue, requested a withdrawal but it is still in the processing.. pls solve this issue asap

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  • Svapnil (Goldi)

    It seems to be some issue with the PPH payments system. I've also made two withdrawal requests on 25th and then on 30th. Both are still pending.

    No replies from PPH support.

    Does anyone knows what's happening here?

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  • Svapnil (Goldi)

    Ideally they should have some folks working on holidays too. If not, we should be notified in advance about these holidays and the days support won't be available.

    Very irresponsible of PPH to do this. 

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  • mahbub alam

    25 march i did withdrawal requests still its not in my account.What i can do?

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  • Muhammad

    I am also facing the same issue I submitted my withdrawal request on 27th April 2021 and  had a conversation with their support on 30th April 2021 and he said payment will be processed by pph soon but its 4th May 2021 and its still showing pending by pph.

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  • Mitch
    • Edited

    Hate to break it to you folks but this has actually been going on since before at least the 22nd which was when I submitted my last request. The excuse has been that the withdrawal system is somehow broken and that there has been an increase in withdrawals in the last few weeks and they are struggling to cope but they are only saying this once people have put in complaints directly to customer services. It's not looking good.

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  • Lyndsey

    There's no way it is what they say it is.... I've been with PPH for a long time and I've never had this problem and customer support are usually quite helpful but you can tell they're trying to buy time.... if everyone is in the same boat then they're not processing anything at all and if they have huge backlogs, they'd be updating us and having people in working on a bank holiday. Something isn't right...

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  • Dale

    There's no live chat in my profile for dayss now. I can't talk to the support even if I want to.

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  • Lyndsey

    Someone said on Twitter that they are about to go into administration.... I hope thats not true as I have an outstanding invoice plus deposit money sitting for projects I'm working on. Can't believe they are still taking money!

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  • Svapnil (Goldi)

    @Lyndsey, can you please elaborate, what you mean by "they are about to go into administration".

    I too have good amount of funds in PPH account. Got some new Clients on-boarding. 

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  • Mitch

    Someone updated their wiki page to make it look like they are, has anyone actually spoken to any one in the company?

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  • Lyndsey

    @svapnil someone posted that they are going bust ie going out of business.... I thought our money was kept in an escrow though, that's what I can't understand

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  • Helene

    Cant someone in the UK go to the police station and open an investigation?

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  • Helene

    I spoke to someone on Friday he just said they have some delays and that someone will get back to me, but nobody has and the support was taken down

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  • Helene

    also called their number now and it doesn't even ring 

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  • Lyndsey

    You can't go to the police station, you'd need to go through legal channels when it's a company.

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  • Helene

    Would someone in the UK be able to do that?

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  • mahbub alam 
    I got it from there supprot.
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  • Lyndsey

    @mahbub they've been saying the same thing for weeks. They will escalate it, yet no one ever replies back! Something really dodgy going on. Read this

    https://en.m.wikipedia.org/wiki/PeoplePerHour

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  • Lyndsey

    From what it reads in wiki, they're using OUR money to pay their own overheads...

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  • Tom

    Has anyones withdrawals been processed yet?

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  • Lyndsey

    Mine hasn't and they promised today.

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  • Mitch
    • Edited

    No, and I don't think they're likely to, tbh if there was nothing going on I would have expected someone from pph to tell us off for spreading rumours at this point but they haven't addressed any of these comments.

    I have cancelled several of my bids to make sure I they don't lock me into anymore 'free' jobs and told some of my regular clients to email me instead. Main problem is the ones I've just finished and the one that's in progress. Feel like i've just wasted time for nothing.

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