Paid a deposit but freelancer unable to help | Contacting PPH

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Emma

• November 15, 2021 09:32

Hi there 

There is no where to email people per hour support - why?

Please can you refund £25 paid last week as the freelancer is unable to help me 

 

thanks

Emma

 

 

0

• Official comment

  

  Community

  • November 15, 2021 10:30

  Hi Emma, 

  To make sure we pick up your issue as quickly as possible in the future, please email support@peopleperhour.com. You can also check out our handy Contacting Customer Support guide for further help. 

  We're also sorry to hear you're having some trouble.

  To raise your refund request, please click on the option Request Refund. It is right above the box where you type your messages to the freelancer under your mutual workstream. 

  Hope this helps and if you need any further support, please get in touch by emailing support@peopleperhour.com and a member of the team will look into this for you. 

  Best wishes, 

  The Community Team 

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