Buyers taking undue advantage of PPH buyer protection

Dear PPH Team,

I want to put my concern regarding the buyers who take undue advantage of PPH platform.

I experienced two cases with me recently where I worked with two freelancer on the asked tasks and have completed the respective jobs as per their brief in due time. Still, they suddenly stopped the workstream and raised a refund request which has been approved by PPH so easily.

I know platform like this are mainly favorable to buyers but they should look at the workstream and can atleast make the arrangement of partial payment to the freelancer seeing his/her effort and time taken.

Thank you,

Official comment

Community

December 07, 2021 16:49

Hi Piyush, so sorry to hear about your experience.

We have raised a ticket for you on our customer service system and a member of the team will get back to you as soon as they are available.

To make sure we pick up your issue as quickly as possible in the future, please email support@peopleperhour.com. You can also check out our handy Contacting Customer Support guide for further help.

Best wishes,

Community Team

Buyers taking undue advantage of PPH buyer protection

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