Complaint with developer

I have been working with an app developer who claimed he would undertake the development of an app within 7-8 weeks. It has now been over 8 months and he has doubled the amount initially requested. The app he has developed is faulty and will not work on any platform. He is stating unless I release all the funds he will not give me the codes I need to go to another app developer. I have already paid him 50% for the work done and it is rubbish. Keeps crashing, spelling mistakes and doesn’t work on certain devices. What can I do about this as I have paid for the rights to the code.

Official comment

Community

December 22, 2021 09:57

Hi Jake,

Sorry to hear about your experience.

We have raised a ticket for you on our customer service system for this issue, a member of the team will get back to you as soon as they are available.

To make sure we pick up your issue as quickly as possible in the future, please email support@peopleperhour.com. You can also check out our handy Contacting Customer Support guide for further help.

Best wishes,

Community Team

Complaint with developer

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